Customer Experience Technician II — Streaming Support

Warner Bros. Entertainment; Ciudad de México; Presencial; MXN 300,000 - 400,000; Jornada completa

Descripción de la vacante

A global media and entertainment leader is seeking a Customer Experience Technician to provide exceptional support to digital consumers in Ciudad de México. The role involves troubleshooting issues, documenting solutions, and ensuring world-class customer service. Candidates should possess a strong technical background, excellent communication, and multitasking skills. An associate's degree or equivalent experience is required, along with familiarity with mobile apps and digital technologies. Join a team that champions inclusion and fosters growth.

Servicios

Career development opportunities

Thoughtfully curated benefits

Formación

• Associate's degree or equivalent 2-years customer service experience.
• Knowledge of mobile apps, connected devices, and digital TV technology.
• Experience with Zendesk preferred.
• Ability to craft consumer-facing communications effectively.

Responsabilidades

• Communicate with customers via email, chat, and phone.
• Resolve technical problems of assigned cases.
• Document detailed failure and solution information within cases.
• Document detailed failure information and solutions.

Conocimientos

Customer service skills

Analytical skills

Technical problem solving

Communication skills

Multitasking

Multitasking

Strong communication skills

Educación

Associate's degree or equivalent 2-years customer service experience

Herramientas

Zendesk

G Suite

Descripción del empleo

A global media and entertainment leader is seeking a Customer Experience Technician to provide exceptional support to digital consumers in Ciudad de México. The role involves troubleshooting issues, documenting solutions, and ensuring world-class customer service. Candidates should possess a strong technical background, excellent communication, and multitasking skills. An associate's degree or equivalent experience is required, along with familiarity with mobile apps and digital technologies. Join a team that champions inclusion and fosters growth.