Customer Care & Project Coordinator

-; Ciudad de México; Presencial; MXN 40,000 - 60,000; Jornada completa

Descripción de la vacante

A global manufacturing firm in Mexico City is seeking a motivated individual to manage customer relations and order execution. Your role includes serving as the primary contact for customer inquiries, managing order backlogs, and assisting with forecasting. Candidates must have a Bachelor's degree in a related field and over 3 years of experience in manufacturing or sales. Proficiency in Oracle and SAP is highly preferred, along with strong communication and multitasking skills.

Formación

• 3+ years experience in manufacturing, operations, or sales environment.
• Experience with Oracle is strongly preferred.
• Proficient in communication, both oral and written.

Responsabilidades

• Be the primary point of contact for customers in an assigned region.
• Proactively manage order backlog and provide status updates.
• Assist in sales shipment forecasting and manage change orders.

Conocimientos

Excellent communication skills

Self-starting and action oriented

Ability to multi-task and manage competing priorities

Customer Focus

Accountability

Educación

Bachelor's Degree in business or STEM

Herramientas

Oracle

SAP

Microsoft Package

Oracle CRM

Descripción del empleo

Essential Job Functions / Responsibilities

Job Function Duties

Communication

• Be the primary point of contact of Emerson ISV to all customers/Emerson Impact Partners in an assigned region.
• Respond to all customer inquiries within 12 hours.
• Conduct weekly calls with Customers to provide order updates and ensure orders are being executed to the customer request date.
• Clear communication internally and externally.

Order Execution

• Proactively manage backlog execution to deliver monthly POR shipment commitments for project orders KOB2 and MRO Impact Partners designated accounts.
• Work across multiple disciplines to ensure orders are entered, released from all holds, scheduled and executed in a timely manner.
• Ensure all orders are managed and have been entered correctly to ensure correct product specification, agreed delivery, certification, and documentation requirements.
• Prioritize order execution with planner/buyer and plant to ensure customer requirements are met.
• Manage Past due backlog by working with buyers and planners to ensure dates are managed as per date management standards.
• Be a point of contact for assigned factory to ensure timely escalation of critical orders.
• Reinforce Service Level Doctrine.

Status Updates

• Proactively manage order backlog.
• Assist in sales shipment forecasting.
• Provide Order Status to customers at every stage of the order including tracking details once order has shipped.
• Follow up on commitments and delivery milestones with the plant.

Change Order Management

• Manage Change Order and Cancellation requests.
• Provide support to all queries related to orders from booking to invoicing.
• Support Credit Return and/or order Return Material Requests as and when required.
• Provide after sales support as necessary.

Measuring

• Measuring and reporting on project performance.
• Monitoring progress of the project and addressing potential issues.

Mentoring and continuous improvement

• Training and mentoring of new hires.
• Organize & Facilitate Training Sessions.
• Present in planning session.
• Create and lead internal initiatives.
• Drive process improvements and corrective actions.

Drives Results

• Project backlog management.
• Sales estimates assessment.
• Risk and Opportunities analysis.
• Improve Delivery Service Level.

Professional Degree Requirements (i.e., Engineering, Business Admin, etc.)

• Bachelor's Degree in business, STEM related field or equivalent experience.

Experience Requirements (Years / Type of prior responsibilities or experience / Industry, etc.)

• +3 years similar experience in a manufacturing, operations or sales environment experience for externals and internal candidates.

Technical Knowledge Requirements

• Effectively work across company departments to produce quick results to a customer.
• Self-starting and action oriented.
• Ability to multi-task and manage competing priorities.
• Accounting administrative knowledge.

Traits & Skills ((i.e., Analytical capacity, computer capacity, risk taking, introversion/extroversion, confidence, reasoning)

• Experience with Oracle strongly preferred.
• Experience with SAP.
• Proficient computer skills including Microsoft Package and Oracle CRM.
• Excellent communication skills, both oral and written, including using tact and good judgment when dealing with others.

Job Competencies (Please choose the main 5 critical Korn Ferry Competencies)

• Customer Focus
• Action Oriented
• Accountability
• Communicates Effectively
• Optimizes Work Processes
• Manages Conflict
• Builds Effective Teams
• Drives Result
• Decision Making/Problem Solving

Supervisory requirements

• Work is closely supervised.
• Works independently with general supervi.