Customer Account Specialist

AMETEK; Reynosa; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading aerospace and defense company in Reynosa is seeking a Customer Service Account Specialist. The specialist will support the Sales team by managing customer service duties for major accounts, maintaining accurate pricing and orders, and resolving issues. Candidates should possess a Bachelor’s degree, be fluent in English and Spanish, and have strong customer service experience. This role also involves collaboration across departments and reporting to key accounts.

Formación

• Bachelor’s degree required; Business Analytics preferred.
• Fluent in both English and Spanish.
• Prior customer service experience is required.

Responsabilidades

• Act as primary point of contact for accounts.
• Coordinate with internal departments: Sales, Supply Chain, Operations.
• Respond to customer RFQs for distribution partners.

Conocimientos

Fluent in English and Spanish

Strong attention to detail

Excellent communication and interpersonal skills

Strong problem-solving abilities

Organizational abilities

Ability to multitask

Educación

Bachelor’s Degree

Business Analytics preferred

Herramientas

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Oracle/MRP systems

Descripción del empleo

AMETEK Aerospace and Defense is seeking a Customer Service Account Specialist with a proven track record of success to join our team in Reynosa, MX. This role supports the Sales team by managing customer service duties for major distribution accounts, ensuring accurate and timely execution of pricing, quoting, purchase order review, order entry, and issue resolution. The position also involves expediting orders, administering pricing policies, supporting forecasting activities, and assisting factories in achieving monthly sales goals.

The specialist will deliver weekly reports to key accounts, establish routine reviews, and proactively resolve customer issues.

Responsibilities

• Serve as the primary point of contact for commercial, military, and distribution accounts, aligning customer needs with AMETEK’s business objectives.
• Coordinate with internal departments: Sales, Supply Chain, Operations, Engineering, Quality, and Finance.
• Respond promptly and accurately to customer RFQs for commercial and military distribution partners and OEM customers.
• Manage U.S. Military PO awards, flow-down requirements, and input data into ERP systems.
• Generate and maintain documentation for quotations, orders, contracts, and related customer files.
• Interpret customer drawings, specifications, purchase orders, and shipping instructions.
• Communicate with outside Sales personnel to ensure alignment with goals and customer needs.
• Support Sales in identifying opportunities to increase revenue and close contracts.
• Provide input for monthly forecasts, annual budgets, and strategic plans.
• Perform tactical functions including financial reporting (budgets, actuals, forecasts) and regular communication on key accounts.

Requirements

• Bachelor’s Degree required; Business Analytics preferred.
• Fluent in English and Spanish.
• Strong attention to detail and accuracy in planning and execution.
• Prior Customer Service experience required.
• Excellent communication and interpersonal skills; strong problem-solving and organizational abilities.
• Ability to work under pressure, multitask, and meet deadlines.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience with Oracle/MRP systems is a plus.