Credit and Collections Lead

Nilfisk; Santiago de Querétaro; Presencial; MXN 549,000 - 825,000; Jornada completa

Descripción de la vacante

A global cleaning equipment company is seeking a talented leader to oversee their Credit and Collection Team in Santiago de Querétaro, Mexico. The ideal candidate will manage the order-to-cash cycle, ensuring effective debt collection and team development. Strong leadership, analytical abilities, and experience in credit management are crucial for this role, alongside a commitment to fostering team success within a diverse work environment.

Servicios

Year-end bonus

Savings fund

Meal vouchers

Major medical expenses insurance

Life insurance

Vacation bonus

Employee Profit sharing

Annual Medical exam

Dental & vision support

Formación

• Proven experience in leading or supervising credit and collection teams.
• Solid understanding of accounts receivable and the order-to-cash process.
• Ability to analyze reports and monitor KPIs.

Responsabilidades

• Lead and mentor the Credit and Collection Team.
• Supervise team members in collecting overdue payments.
• Track and resolve outstanding payment issues.

Conocimientos

Leadership

Coaching

Team development

Communication

Problem-solving

Proactivity

Descripción del empleo

We are looking for your talent!

Join our team to work in a creative and multidisciplinary environment with professionals from the United States, Denmark, Hungary, among others.

Main Responsibility

Lead, coach, and mentor the Credit and Collection Team for Nilfisk North America to ensure high-quality, timely, and compliant debt collection across the order-to-cash cycle, acting as the financial liaison between Customers, Sales, and Customer Care.

Key Responsibilities

Supervise and coordinate the activities of team members engaged in collecting overdue payments.

Lead, coach, mentor, and support the team, including setting performance goals and development plans.

Assist directly with collection activities when needed.

Track, analyze, and resolve outstanding payment issues based on standardized reporting.

Support and serve as backup for the Credit Analyst.

Develop, implement, and maintain accounts receivable systems, procedures, and policies in alignment with company guidelines.

Ensure the team meets KPI goals and complies with company standards.

Deliver regular reports on collection performance to management.

Minimize bad debt by closely monitoring customer accounts.

Foster strong business relationships with stakeholders across all levels to encourage proactive resolution.

Participate and take leadership roles in ad-hoc group projects and continuous improvement initiatives for the order-to-cash process.

Experience Required

• Experience leading or supervising credit, collections, or accounts receivable teams.
• Experience within the order-to-cash cycle (billing to collections).
• Experience handling overdue accounts, payment disputes, and performance reporting.
• Experience participating in process improvement or cross-functional financial projects.
• Experience interacting with internal stakeholders (Sales, Customer Care) and external customers.

Qualifications & Skills

Strong leadership, coaching, and team-development skills.

Solid knowledge of accounts receivable, credit, and collections processes.

Ability to analyze reports, monitor KPIs, and present performance updates.

Skills in developing and maintaining systems, policies, and procedures.

Strong communication and relationship-building skills across all organizational levels.

Problem-solving and conflict-resolution abilities.

Proactivity and ability to lead or support process improvement initiatives.

What makes us different?

At Nilfisk, we know that great collaborators make a great company. We value teamwork, autonomy, effort, and the development of our employees.

We offer work in multicultural teams, work-life balance, benefits that exceed legal requirements, a diverse cultural environment, career development, and of course, unlimited coffee.

Superior benefits: Year-end bonus, Savings fund, Meal vouchers, Major medical expenses insurance, Life insurance, Vacation bonus, Employee Profit sharing, Annual Medical exam, dental & vision support.

You will receive attention and support from a team of experts in Human Resources who possess strong interpersonal and empathetic skills.

Interested?

If this could be your next career challenge, please apply already today. If you have questions before that you are welcome to contact Carla Medina.

What happens with your application?

We will look at your application and contact you for a phone interview if relevant. Hereafter, if there is a mutual match, we will invite you to an interview with the hiring manager and potentially a colleague.

The next interview will be on site with our local HR team, this will provide an opportunity for you, to see our site and your potential workplace, and get to know us and our culture.

Let’s create a cleaner future together

Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength – as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.

Are you ready to make a change for a cleaner future?

We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.

Job applicant FAQ

Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.

Talent Acquisition Process

Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.