Control-M Incident & Problem Manager

AXA Group; Ciudad de México; Presencial; MXN 535,000 - 893,000; Jornada completa

Descripción de la vacante

A leading insurance company in Mexico City is seeking an Incident and Problem Management Specialist to oversee IT incident management, log incidents, and coordinate with support teams to ensure service restoration. The ideal candidate should have over 3 years of IT service management experience, strong problem-solving skills, and excellent communication abilities. ITIL certification is a plus. This position requires flexibility for 24/7 service management.

Formación

• Over 3 years of experience in IT service management.
• Strong problem-solving skills.
• Excellent communication abilities.
• ITIL certification is a plus.

Responsabilidades

• Oversee IT incident management.
• Log incidents and coordinate with support teams.
• Ensure service restoration.

Conocimientos

Problem-solving skills

Communication abilities

Descripción del empleo

A leading insurance company in Mexico City is seeking an Incident and Problem Management Specialist to oversee IT incident management. This role involves logging incidents, coordinating with support teams, and ensuring service restoration. The ideal candidate has over 3 years of experience in IT service management, strong problem‑solving skills, and excellent communication abilities. ITIL certification is a plus. The position requires flexibility for 24 / 7 service management.