Consumer Care Manager — Strategy, Ops & CX Leader

Whirlpool Corporation; Monterrey; Presencial; MXN 545,000 - 819,000; Jornada completa

Descripción de la vacante

A leading home appliance company is seeking a Manager for Consumer Care in Monterrey, Nuevo León. The successful candidate will lead the analysis of call center operations, prioritize strategic projects, and provide insights to enhance customer experience. They should have a Bachelor's degree, 3 to 5 years of experience, and strong analytic and managerial skills. This role offers the chance to innovate and lead a remote team, ensuring customer satisfaction while improving key performance metrics.

Formación

• 3 to 5 years of experience in the position or related.
• Ability to lead a remote organization.
• Experience on Consumer Journey.

Responsabilidades

• Lead the analysis of call center operation behavior to improve KPI.
• Identify and prioritize strategic projects to enhance customer experience.
• Provide data-driven insights to various departments.

Conocimientos

Analytic thinking

Conflict resolution and decision-making

Teamwork / Client-Whirlpool-Internal Client

Project Management

Consumer Relationship Experience

Educación

Bachelor's degree in Business Administration / Engineering in Administration / Related

Herramientas

Google Drive

Google Sheets

Google Slides

Google Docs

Smart Sheets

Sites

Descripción del empleo

A leading home appliance company is seeking a Manager for Consumer Care in Monterrey, Nuevo León. The successful candidate will lead the analysis of call center operations, prioritize strategic projects, and provide insights to enhance customer experience. They should have a Bachelor's degree, 3 to 5 years of experience, and strong analytic and managerial skills. This role offers the chance to innovate and lead a remote team, ensuring customer satisfaction while improving key performance metrics.