Consultant, Technical Solutions

PowerToFly; Ciudad de México; Híbrido; MXN 1,210,000 - 1,557,000; Jornada completa

Descripción de la vacante

A leading payment services company in Mexico is searching for a Consultant, Technical Solutions. This hybrid role involves acting as the primary technical liaison for clients, managing service implementations, and ensuring client satisfaction. Strong communication skills and a solid technical background, especially in programming and troubleshooting issues, are essential. The ideal candidate will have at least 5 years of experience and proficiency in both English and Spanish. Opportunity for professional growth and contributions to innovative digital payment solutions await.

Formación

• 5+ years of relevant work experience with a Bachelor's Degree or equivalent.
• Experience in client-facing or technical support roles preferred.
• Programming experience with web and mobile technologies.

Responsabilidades

• Serve as primary technical contact for clients.
• Conduct performance reviews for clients.
• Manage escalated technical issues and collaborate with teams.
• Lead client technical projects for payment solutions.

Conocimientos

Strong communication skills

Interpersonal skills

Troubleshooting technical issues

Programming experience (PHP, Python, .NET, JavaScript)

Familiarity with Web Security (TLS, HTTPS)

Proficiency in English and Spanish

Experience with data visualization tools (Grafana, Splunk, Kibana)

Educación

Bachelor's Degree

Advanced Degree (Masters, MBA, JD)

Herramientas

Postman

Descripción del empleo

Job Description

The Consultant, Technical Solutions role is a key position within our organization, serving as the main technical liaison for CyberSource clients including merchants, acquirers, and payment facilitators. As part of Visa Acceptance Solutions, the Consultant is responsible for managing technical aspects of service implementation, supporting clients in production, ensuring stable performance, and strengthening long‑term relationships in partnership with the Account Manager. This role also involves addressing technical concerns related to CyberSource services, driving incident resolution, and ensuring client satisfaction.

Responsibilities

• Serve as the primary technical point of contact for assigned clients and maintain strong client relationships.
• Partner with Sales to build relationships across technical and business stakeholders.
• Conduct regular business performance reviews for live merchants and partners.
• Proactively monitor client accounts to identify and resolve technical issues.
• Manage and troubleshoot escalated technical problems, collaborating with Product Development, Product Management, and Operations.
• Provide technical training and support to clients.
• Educate clients on product features, functionalities, and integration opportunities.
• Create, edit, and distribute client communications and notifications.
• Stay informed about industry trends and emerging technologies in digital payments and commerce.
• Contribute to technical documentation, knowledge bases, and support resources.
• Lead and manage client technical projects, ensuring successful implementation of payment solutions.
• Act as a subject matter expert on standards and regulations related to digital payments and compliance.
• Serve as a senior escalation point for complex technical issues.
• Drive new initiatives and process improvements within Technical Solutions.

Hybrid Position

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications: 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g., Masters, MBA, JD, MD) or 0 years of work experience with a PhD.

Preferred Qualifications: 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD, 4 years of work experience with a bachelor's degree, or at least 2 years with a masters degree; strong communication and interpersonal skills; experience troubleshooting technical issues and delivering effective solutions; ability to work independently and manage multiple clients; preferred experience in client‑facing or technical support roles; programming experience with web‑based (PHP, Python, .NET, JavaScript) or mobile (iOS, Android) technologies, REST, JSON, SOAP, XML, and tools such as Postman; understanding of Web Security, TLS, HTTPS, and hash algorithms; familiarity with PCI DSS compliance; experience with e‑commerce platforms, shopping cart systems, risk management solutions, or payment service providers; experience with data visualization tools such as Grafana, Splunk, or Kibana; strong leadership and teamwork abilities; proficiency in English and Spanish; Portuguese is a plus.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.