Commercial Operations Supervisor / Bilingue / Remoto

Iron Mountain; A distancia; MXN 60,000 - 80,000; Jornada completa

Descripción de la vacante

A global organization is seeking a Commercial Operations Supervisor in Toluca, Mexico. The role focuses on leading a sales support team to improve operational efficiency and ensure quality service. Candidates should have over three years of relevant experience, including leadership roles, with strong skills in CRM systems and data analysis. This position offers the opportunity to make a significant impact on the company's operations and foster career growth within the team.

Servicios

Culture of belonging

Career development opportunities

Work-life balance flexibility

Formación

• 3+ years of experience in sales support or deal operations.
• 2+ years in a leadership role.
• Experience in recruiting and developing teams.

Responsabilidades

• Lead the Doc Support team to meet service level agreements.
• Recruit and create advancement pathways for team members.
• Optimize processes to enhance efficiency.
• Analyze performance metrics for actionable insights.
• Maintain strong relationships with Sales and Operations partners.

Conocimientos

Leadership

Coaching

CRM proficiency

Analytical thinking

Interpersonal communication

Herramientas

Salesforce

Microsoft Excel

Descripción del empleo

The Role

Are you a hands‑on leader who thrives on developing talent and optimizing processes? We are looking for a Commercial Operations Supervisor to lead a dedicated team in providing world‑class support to our internal sales customers across the globe. You will be at the heart of our sales engine, responsible for accelerating the opportunity‑to‑revenue cycle by ensuring speed, efficiency, and accuracy throughout the entire sales process. This is a chance to elevate our operations, foster a collaborative culture, and make a direct impact on our global business goals.

What We Offer

• Part of an ever‑evolving global organization focused on transformation and innovation
• A culture of belonging in which you are encouraged to use your voice
• Total Rewards to support your career and wellbeing
• Global connectivity with 26,000+ colleagues across 60 countries
• Flexibility and work‑life balance

Key Responsibilities

• Lead, mentor, and inspire the Doc Support team to meet and exceed service level agreements (SLAs).
• Recruit top talent and create clear pathways for career advancement and promotion within the team.
• Identify and eliminate bottlenecks to optimize processes and enhance operational efficiency.
• Analyze performance metrics to generate actionable insights and make data‑driven recommendations.
• Build and maintain strong relationships with key partners in Sales and Operations.

Requirements

• 3+ years of progressive experience in sales support or deal operations, with 2+ years in a leadership role.
• Proven experience in recruiting, coaching, and developing high‑performing teams.
• Strategic and analytical thinker with the ability to solve complex process challenges.
• Strong proficiency in CRM systems (e.g., Salesforce) and advanced Microsoft Excel skills.
• Exceptional communication and interpersonal skills, with the ability to influence individuals at all levels of the organization.

Join us at the Mountain where culture and values are practiced and respected every day.