Collections Specialist

Shiji Group; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology company is looking for a Collections Specialist in Mexico City. The role involves managing accounts, ensuring timely payments, and collaborating with various teams to resolve issues. Required qualifications include bilingual proficiency in English and Spanish, two years of experience in collections, and strong communication skills. This position offers a dynamic work environment focused on efficiency and customer satisfaction.

Formación

• Minimum two years’ experience in collections or accounts receivable.
• Ability to communicate effectively in English and Spanish.
• Strong customer-focused approach with problem-solving skills.

Responsabilidades

• Manage overdue accounts and follow up on payments.
• Investigate billing discrepancies collaboratively.
• Generate regular reports on outstanding accounts.

Conocimientos

Bilingual in English and Spanish

Excellent communication skills

Strong negotiation skills

Organizational skills

Herramientas

Microsoft Excel

Navision accounting system

Descripción del empleo

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

With more than 5,000 employees across the world, Shiji is a trusted partner for the world’s leading hoteliers, delivering technology that works as continuously as the industry itself. That’s why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions.

The best hotels run on Shiji—day and night.

Job Summary:

The Collections Specialist will play a key role in maintaining healthy cash flow by managing outstanding customer accounts and ensuring timely payment collection. In this position, the Collections Specialist will be responsible for following up on overdue accounts, resolving billing issues, and collaborating with internal teams and customers to achieve payment resolutions. The Collections Specialist will also provide strategic insights through regular reporting and process improvements to enhance collections efficiency.

What You’ll Do:

• Manage and monitor accounts with overdue payments, ensuring all balances are up-to-date and accurate.
• Maintain detailed and accurate records of collections activities, including communications, payment arrangements, and updates to accounts.
• Reach out to clients via phone calls, emails, and written correspondence to follow up on overdue accounts and negotiate payment plans or settlements.
• Investigate and resolve billing discrepancies by collaborating with customers and internal teams.
• Develop and negotiate payment plans or settlements, ensuring that payment terms are clear and adhered to by all Generate and provide regular reports on the status of outstanding accounts, including aging reports and collection progress.
• Partner with sales, customer service, and finance teams to address billing issues and ensure accurate invoicing.
• Work with the legal team to initiate collections actions for unpaid or unresponsive accounts in accordance with applicable regulations.

Minimum Qualifications (knowledge, skills, and abilities):

• Bilingual in English and Spanish, with the ability to communicate effectively in both languages
• Minimum two (2) years’ experience in collections, accounts receivable, or a related field
• Excellent communication skills, both written and verbal, with strong negotiation skills and customer – focused approach.
• Proficient in accounting software and Microsoft Excel, with working knowledge of basic functions and the ability to quickly adapt to new systems.
• Demonstrate the ability to identify and resolve issues efficiently and effectively, ensuring customer satisfaction and timely payment.
• Strong organizational skills with the ability to effectively manage a high volume of accounts.
• Ability to start work between 7:00 AM and 7:30 AM to accommodate collaboration with international teams across multiple time zones.

Preferred Qualifications/Nice to Have:

• Proficient in Navision accounting system.

Shiji US, Inc does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status, ancestry, genetic information, veteran status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, political affiliation, and matriculationor any other characteristic protected by law. Employment decisions at Shiji US, Inc are based on merit, qualifications, and abilities. Shiji US, Inc is also committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process. If you need assistance or accommodation due to a disability, you may contact us at [e-mail].