Client Success Representative (Remote, Contract)

Infuse; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A dynamic client success firm in Puebla is seeking a passionate Client Success Specialist. In this role, you will be responsible for building strong client relationships, ensuring timely delivery of solutions, and effectively communicating with stakeholders. Our ideal candidate thrives in fast-paced environments and possesses excellent communication skills, contributing to both client satisfaction and company success. Join us to be part of a supportive community that values growth and success.

Formación

• Proven track record in client relationships, ideally in hospitality or sales.
• Effective communication and interpersonal skills are essential.
• Ability to manage multiple tasks in a fast-paced environment.

Responsabilidades

• Build and maintain long-lasting client relationships.
• Ensure timely delivery of solutions according to client needs.
• Communicate progress on initiatives to stakeholders.

Conocimientos

Client relationship management

Communication skills

Attention to detail

Problem-solving skills

Descripción del empleo

OUR HIRING PROCESS

• We may then invite you to submit a video interview for the review of the hiring manager.
• The video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team.
• Please note: We do not conduct interviews via text message or Telegram, and we never hire anyone into our organization without having met you face‑to‑face (or via Zoom).
• You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it's decision time!
• If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer.
• We do not make offers without giving you the opportunity to speak with us live.
• INFUSE is committed to complying with applicable data privacy and security laws and regulations.
• For more information, please see our Privacy Policy.

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment?

At INFUSE, we're seeking a passionate Client Success Specialist to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success.

This position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries, ensuring no two days are the same.

INFUSE has built a reputation as a beloved employer by prioritizing employee satisfaction and creating a workplace where everyone feels valued and connected.

Joining our team means becoming part of a supportive community that celebrates every success and encourages continuous improvement.

You'll discover how our employees love their jobs, driven by the meaningful connections they make and the positive impact they have on our clients' businesses.

This role is designed for someone who thrives in dynamic environments and can seamlessly transition between tasks to support both internal teams and client needs.

Key Responsibilities

• Build and maintain strong, long‑lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Communicate clearly the progress of monthly and quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.
• Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules.

Responsibilities

• Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Can handle various tasks with attention to detail, managing priorities effectively in a fast‑paced environment.
• Empathetic understanding of client needs and the ability to address them effectively.
• Ability to address challenges and proactively offer solutions.