Client Success Lead - First Contact & Onboarding Pro

Inside Out; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A client services company in Mexico is seeking a Client Support Lead to manage client interactions, ensuring a professional experience through various communication channels. Ideal candidates will have a minimum of 1 year of experience in a support role and excellent English communication skills. Tech savvy with essential tools like Gmail and Google Spreadsheets is preferred, and a proactive approach to client issues is necessary.

Formación

• 1+ year experience as a Customer Success Manager or support role.
• Excellent or Neutral accent.
• Fluent in English, both written and spoken.
• Tech savvy but not IT Level savvy.

Responsabilidades

• Serve as the first point of contact for all clients.
• Leverage communication channels to provide timely support.
• Take immediate action on client escalations.
• Provide support for onboarding new clients.
• Act as an outbound representative for clients.
• Work effectively with minimal supervision.
• Proactively identify and address potential issues.

Conocimientos

Customer support

Communication skills

Proactive behavior

Tech savviness

Client relationship management

Herramientas

Gmail

Google Spreadsheet

Ring Central

Descripción del empleo

A client services company in Mexico is seeking a Client Support Lead to manage client interactions, ensuring a professional experience through various communication channels. Ideal candidates will have a minimum of 1 year of experience in a support role and excellent English communication skills. Tech savvy with essential tools like Gmail and Google Spreadsheets is preferred, and a proactive approach to client issues is necessary.