Client Solutins Analyst

MX006 Mercer Human Resource Consulting S.A. de Cv; Ciudad de México; Híbrido; MXN 537,000 - 806,000; Jornada completa

Descripción de la vacante

A leading global consulting firm in Mexico City is seeking a Client Solutions Analyst. This position involves following up with clients during compensation surveys, ensuring correct and timely information delivery, and providing exceptional support. Candidates should have a Bachelor's degree, customer service experience, and proficiency in Microsoft Office, especially Excel. Strong communication skills and the ability to work within a high-performance team are essential. Join us to contribute to a vibrant and inclusive culture that values personal and professional growth.

Servicios

Professional development opportunities

Supportive leadership

Flexible working environment

Formación

• 1-2 years of customer service experience in a strategic customer segment.
• Intermediate-Advanced proficiency in English, both written and spoken.
• Experience with Excel formulas for large data sets.

Responsabilidades

• Follow up with clients during compensation surveys.
• Ensure customer participation and clarify data questions.
• Analyse information and provide customer support.

Conocimientos

Customer service experience

Proficiency in Microsoft Office

Communication skills

Leadership skills

Analytical skills

Negotiation skills

Adaptability

Work under pressure

Educación

Bachelor degree in HR or related field

Descripción del empleo

Description :

Client Solutions Analyst

At Mercer, we’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally – regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here!

The position will be responsible for following up with clients during the end to end process of the different compensation surveys . Mercer is looking for candidates for the position based in CDMX (Torre Mayor).

We will count on you to :

• Renewing participation of local customers, as well as global and / or multinational customers.
• Ensure customer participation in the delivery of correct and timely information.
• Providing support for customer questions and concerns.
• Analysis of information.
• Advice and customer service. With the support of sales and client executives, they also identify opportunities to address other client needs with the company’s solutions.
• Organisation and scheduling of courses, training and coaching to help customers access their information.
• Communicates with clients to clarify data questions over the phone or by email.
• Positive attitude, willingness to offer and execute ideas and solutions to improve processes in a changing environment.
• Good workload management; able to manage the expectations of all customers and stakeholders.
• Strong communication and negotiation skills, both written and verbal, conveying clear and concise messages and promoting and enhancing the Mercer brand at all times.
• Strong ability to quickly assess and provide effective solutions to problems in an efficient manner.
• Possess excellent leadership, communication, prioritisation and organisational skills.

What you need to have :

• Bachelor degree in administrative, HR, DO, Commerce or related
• Minimum 1 to 2 years of customer services experience in a business-to-business, large / strategic customer segment or in HR function such as Compensations & Benefits or related.
• Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint) required.
• Experience in applying Excel formulas to large volumes of information
• Intermediate-Advanced English (Written and spoken)
• Ability to work as part of a high performance team.

Skills that will make you stand out :

• Excellent handling skills to work under pressure.
• Highly motivated and results-oriented.
• Excellent numerical analysis skills and complex and quantitative data analysis skills.
• Adaptable and resilient
• Highly tolerant of frustration

Why join our team :

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE : MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.