Client Account Manager

PSC Industries; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software company in Mexico, Ciudad de México, seeks a dedicated Client Account Manager & Inside Sales Associate. This role involves overseeing client onboarding, providing ongoing technical support, and enhancing customer relationships. Candidates should have a tech-savvy background with the ability to communicate technical details effectively. The position offers a competitive compensation package including base salary, commissions, and flexible working hours, focusing on supporting clients through their service experience.

Servicios

Competitive hourly wage

Paid time off

Performance-based bonuses

Formación

• Proven work experience as a Technical Account Manager or similar role.
• Solid technical background with hands-on experience in digital technologies.
• Excellent verbal (English) and written communication skills.

Responsabilidades

• Conduct monthly client meetings to review Key Performance Indicators (KPI).
• Train customers to effectively use products.
• Collaborate with the leadership team to win new business.

Conocimientos

Technical knowledge

Analytical skills

Communication skills

Sales savvy

Herramientas

WordPress

Digital technologies

Descripción del empleo

Client Account Manager & Inside Sales Associate

Builder Lead Converter: Client Account Manager & Inside Sales Associate is a leading Software With a Service (SwaS) company specializing in home builder lead generation and sales. We are seeking a talented and dedicated Client Account Manager & Inside Sales Associate to oversee onboarding of new clients and support ongoing technical needs. You will guide our clients as we set up our technical service after the point of sale, ensuring customer satisfaction. At Builder Lead Converter, we understand the challenges that builders and remodelers face in generating high-quality leads and converting them into sales. Our mission is to empower our clients with cutting‑edge technology and unparalleled support to transform their marketing, lead generation, and sales processes. We are committed to providing a supportive and collaborative work environment where creativity and innovation thrive. As a Client Account Manager & Inside Sales Associate, you should be a tech‑savvy professional, able to explain technical details and requirements to a non‑technical audience. You should also be results‑driven and aspire to achieve specific goals. Ultimately, you should be able to provide technical, product, and business knowledge to support our onboarding process and strengthen customer relationships through oversight of our support team.

Responsibilities

• Conduct monthly client meetings to review Key Performance Indicators (KPI) and confirm system functionality
• Address product‑related queries promptly
• Train customers to effectively use our products
• Communicate customers feedback to developers to identify potential new features or products
• Report on product performance and propose solutions to reduce support costs
• Analyze customers needs and suggest upgrades or additional features
• Collaborate with the leadership team to win new business and increase sales
• Establish best practices through SOPs & Quality Assurance implementations
• Track clients monthly KPI scores to ensure continuous improvement
• Quarterly Business Review
• Primary liaison between company and client
• Upsell additional services
• System training when needed

Qualifications

• Proven work experience as a Technical Account Manager or similar role
• Solid technical background with hands‑on experience in digital technologies, specifically High‑level and WordPress
• Familiarity with software and front‑end development
• Ability to understand customers needs and offer timely solutions
• Excellent verbal (English) and written communication skills
• Strong analytical and problem‑solving skills
• Tech, sales, and marketing savvy a plus
• Background in new home, remodeling or real estate sales a plus

Additional Details

• Location: Full‑time position (40 hours/week) with a long‑term US‑based company
• This is a virtual position
• Off‑shore applicants are encouraged to apply. Must have a good and stable internet speed bandwidth and possess their technical equipment
• Working Hours: 8 am – 5 pm CDT, Monday – Friday
• Compensation: Competitive hourly wage, paid time off, floating holidays, profit sharing, flexible schedule, performance‑based bonuses, and team building activities. Base salary + commissions