Change & Problem Sr. Analyst

Rockwell Automation; Aguascalientes; Híbrido; MXN 915,000 - 1,283,000; Jornada completa

Descripción de la vacante

A leading global technology firm is looking for a Change & Problem Sr Analyst in Aguascalientes, Mexico. The successful candidate will manage and improve IT Change Management and Problem Management processes, ensuring minimal disruption to IT services. An engineering degree or related experience is essential. This position supports a flexible hybrid work model with various employee benefits, including comprehensive mindfulness programs and volunteer time off.

Servicios

Comprehensive mindfulness programs

Volunteer Paid Time off

Employee Assistance Program

Responsabilidades

• Manage Change Management, Release Management, and Problem Management processes.
• Lead Change Advisory Board (CAB) meetings.
• Develop Change Management processes and oversee all changes.

Conocimientos

Change Management processes

Problem Management processes

ITIL understanding

Agile methodologies

Educación

Engineering degree or related experience

Descripción del empleo

Overview

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Our people are energized problem solvers who take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.

Responsibilities

Change & Problem Sr Analyst will manage the design, execution, and continuous improvement of the Change Management, Release Management, and Problem Management processes within the IT organization. You will ensure minimal disruption to IT services while allowing rapid delivery of changes and releases.

• Change Management:
• You will organize and lead the Change Advisory Board (CAB) meetings, facilitating regarding proposed changes.
• You will manage the CMO (Change Management Office) to meet policies.
• You will develop the Change Management processes.
• You will oversee the lifecycle of all changes, from request through implementation and closure, ensuring risk assessment, impact analysis, and documentation.
• You will monitor change success rates, identify trends, and implement corrective actions to improve the effectiveness of the Change Management process.
• Problem Management:
• You will develop the Problem Management process, focusing on identifying the causes of IT incidents.
• You will coordinate problem investigations, collaborating with technical teams to identify and document causes.
• You will track problem resolutions, ensuring closure and preventing recurrence of incidents.
• You will identify potential problems and implement preventative measures.
• You will monitor problem success and insights to improve the effectiveness of the Problem Management process.

The Essentials - You Will Have

• Engineering degree or related experience

The Preferred - You Might Also Have

• Experience in Change, Release, and Problem Management
• Understanding of ITIL (certification)
• Familiarity with Agile methodologies (SAFe and Scrum)
• Open to new technologies and process improvements

What We Offer

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development... and other local benefits!

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.