CBO Manager - SSC

Coface; Estado de México; Híbrido; MXN 60,000 - 80,000; Jornada completa

Descripción de la vacante

A leading insurance provider is seeking a CBO Manager to lead communication and training initiatives. The ideal candidate will have at least 5 years of operations experience, fluent English and Spanish, and a strong understanding of the insurance industry. This hybrid position is based in Mexico, combining onsite and remote work.

Formación

• Minimum 5 years experience in an operations department.
• Experience in Share Services and in a multicultural environment desirable.
• Experience in trade credit insurance industry preferred.

Responsabilidades

• Leads regular communication sessions with managers.
• Develops monthly performance metrics.
• Provides thorough internal support for Audit and Compliance.
• Participates in creation of Standard Operating Procedures.
• Oversees employee training programs.
• Offers guidance and support to team members.
• Reviews productivity and performance data.

Conocimientos

Fluent in English

Professional proficiency in Spanish

Excellent verbal and written communication abilities

Strong knowledge of insurance industry practices

Highly organized with effective time management

Educación

Bachelor’s degree in Administration or related field

Descripción del empleo

WHO WE ARE

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose : helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions : Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Title

CBO Manager

Job Scope

Responsibilities

Facilitates Effective Communication

• Leads regular communication sessions and meetings with managers to ensure consistent and transparent information flow across teams and divisions. Ensures timely and appropriate dissemination of updates to support staff.

Monitors and Reports Monthly Metrics

• Develops and elaborates on monthly performance metrics to track progress, identify trends, and support data-driven decision-making.

Supports Internal Audit, Risk, and Compliance Requests

• Provides responsive and thorough internal support to address inquiries and requirements from the Internal Audit, Risk, and Compliance departments.

Contributes to SOP Development

• Actively participates in the creation and revision of Standard Operating Procedures (SOPs) used by Shared Services Center (SSC) operational teams to ensure alignment with best practices and compliance standards.

Ensures Training and Compliance

• Oversees employee training programs, including onboarding and ongoing compliance education, to maintain a well-informed and compliant workforce.

Provides Leadership and Development

• Offers guidance and support to team members, fostering professional growth and succession planning through coaching, training, and leadership development initiatives.

Analyzes Performance and Drives Improvement

• Reviews productivity and performance data to assess operational effectiveness. Adjusts strategies, goals, and objectives in response to current conditions and business needs.

Candidate Profile

Languages & Communication

• Fluent in English
• Professional proficiency in Spanish
• French language skills are a plus
• Excellent verbal and written communication abilities

Professional Skills

• Strong knowledge of insurance industry practices and terminology
• Highly organized with effective time management and multi-tasking capabilities
• Able to work independently and collaboratively within a team environment
• Skilled in managing multiple deadlines and priorities simultaneously

Technical Proficiency

• Comfortable working with various IT systems and online platforms
• Quick to adapt to new technologies and software tools

Experience

• Minimum 5 years experience in a operations department
• Experience in Share Services and in a multicultural environment desirable.
• Experience in trade credit insurance industry preferred.
• Staff supervision experience

Education

• Bachelor’s degree in Administration, degrees or related field.

Location

Ciudad de México / Mexico City (Hybrid – 2 days onsite, 3 days remote)