Call Center Trainer | In-Person & Zoom Training

Goodleap; Puebla de Zaragoza; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A sustainable financing company is looking for a Call Center Trainer to lead training sessions, develop training materials, and enhance staff capabilities. This role requires 5+ years of experience in learning and development, with a strong focus on customer service. The candidate should have excellent communication skills and be adaptable in a dynamic environment. Compensation ranges from MXN $138 to MXN $178 per hour, and the position is in person in Mexico City.

Servicios

Competitive pay

Comprehensive benefits package

Formación

• 5+ years of experience in a learning and development role.
• 2+ years in a Customer Service and/or Collections role.
• Excellent interpersonal, oral, and written communication skills.
• Strong attention to detail with presentation skills.

Responsabilidades

• Lead training for new hires and existing staff both in person and via Zoom.
• Measure trainee performance and enhance productivity.
• Assist in identifying knowledge gaps within teams.
• Develop and document policies and procedures as needed.

Conocimientos

Learning and development experience

Customer Service experience

Excellent communication skills

Instructional design knowledge

Ability to work independently

Adaptability to changing environments

Strong aptitude to learn

Team player

Descripción del empleo

A sustainable financing company is looking for a Call Center Trainer to lead training sessions, develop training materials, and enhance staff capabilities. This role requires 5+ years of experience in learning and development, with a strong focus on customer service. The candidate should have excellent communication skills and be adaptable in a dynamic environment. Compensation ranges from MXN $138 to MXN $178 per hour, and the position is in person in Mexico City.