Call Center Supervisor - (Smartphone)

vivo LATAM; Xico; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading global technology company is seeking a CX Customer Service Supervisor for the LatAm team. This role will focus on customer satisfaction, KPI management, and overseeing the local service team in Latin America. Ideal candidates will have a Bachelor's degree and at least one year of relevant experience, with strong communication skills in Chinese or English. Join us to drive service innovation and enhance customer experiences.

Servicios

Salary according to experience

Over Law Benefits

Formación

• At least 1 year of relevant service work experience.
• Experience in the smartphone industry aftersales service is preferred.
• Proficient in Chinese or English communication.

Responsabilidades

• Manage customer service satisfaction and KPI in Latin America.
• Implement overseas customer service work plan and strategy.
• Formulate service policies and promote service innovation.
• Manage product reputation and quality issues.
• Oversee local service team and handle customer complaints.

Conocimientos

Consumer-oriented service awareness

Good communication skills

Strong logical thinking

Rapid learning iteration ability

Stress resistance

Educación

Bachelor's degree or above

Descripción del empleo

Position Overview

Vivo is looking for a CX Customer Service Supervisor for the LatAm team! Vivo is a leading global technology company committed to creating trend‑setting smart mobile products and services.

Location: Plaza Carso II, Polanco, Miguel Hidalgo, CDMX

Top Benefits

• Salary according to experience.
• Over Law Benefits.

Key Responsibilities

• Customer service satisfaction and KPI management in Latin America, following up on achieving local assessment service goals.
• Implementing the headquarters’ overseas customer service work plan and service strategy.
• Formulating service policies and processes development, promoting with service content implementation, and planning service innovation activities.
• Managing market product reputation information and quality issues.
• Managing the local service team of agents and service providers, handling customer and user complaints in Latin America.

Required Qualifications

• Bachelor’s degree or above, with at least 1 year of relevant service work experience; strong consumer‑oriented service awareness.

Preferred Experience

• Experience in smartphone industry aftersales service.
• Good communication skills, strong logical thinking, sense of goal and rapid learning iteration ability.
• Strong sense of responsibility and execution, capable of independently completing projects and driving the team to achieve goals.
• Proficient in Chinese or English communication, strong stress resistance.

If you do not cover or have no knowledge for any of the previous points but feel motivated, please do not feel scared and send your CV to us. Contact/application information: Please submit your application to ******. We look forward to hearing from you.

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