Call Center Representative

Coforge; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading provider of IT services is hiring a Banking Call Center Representative in Mexico City. The role involves handling inbound calls and supporting customers with credit card and banking issues. Candidates should have 6-9 months of call center experience, strong customer service skills, and English proficiency from B2+ to C1. The position requires the ability to work 10-hour shifts. This is an onsite role with a supportive and dynamic environment.

Formación

• 6-9 months of call center experience, preferably in BFSI.
• English proficiency from B2+ to C1.
• Strong customer service, problem-solving, and communication skills.

Responsabilidades

• Handle inbound voice calls with professionalism and empathy.
• Support customers with credit card and banking inquiries.
• Accurately document all interactions in client systems.

Conocimientos

Call Center

Customer Service

Finance

BFSI

Descripción del empleo

Call Center Representative

Skills: Call Center, customer service, Finance, BFSI

Experience: 1 Year

Job Location:

Onsite

We at Coforge are hiring Banking Call Center Representative with the following skillset :

• Handle inbound voice calls with professionalism & empathy.
• Support customers with Credit Cards (including lost / stolen reports, Checking & Savings Accounts, Debit Cards, Online & Mobile Banking, Bill Pay & Mobile Deposits, Loans & Mortgages & Other voice-related tasks as assigned.
• Inform customers of account status and process maintenance requests (e.g., payments & balance transfers).
• Assist with escalations and ensure timely resolution.
• Accurately document all interactions in client systems.

Requirements

• 6–9 months of call center experience (BFSI experience preferred).
• English proficiency : B2+ to C1.
• Must live within 1.5 hours of the site.
• Ability to work a 10-hour shift within hours of operation (6 : 00 AM – 4 : 00 PM).
• Comfortable with schedule : two 15-minute breaks and one 30-minute lunch.
• Strong customer service, problem-solving, and communication skills.
• Ability to adapt to client systems, policies, and compliance requirements.

Location: Mexico City (on-site)

Schedule: 10-hour shifts, Monday to Saturday (with one weekday off)

Hours of Operation: 6 : 00 AM – 4 : 00 PM

Experience Required: 6–9 months in a call center environment

English Level: B2+ to C1