Call Center Manager

Allianz Partners; Xico; Presencial; MXN 594,000 - 667,000; Jornada completa

Descripción de la vacante

A leading insurance company in Veracruz is seeking an Operations Leader with extensive experience in insurance operations. The role involves ensuring operational efficiency, supporting team members, and overseeing recruitment efforts. Ideal candidates will have at least 5 years of leadership experience, be bilingual in Spanish and English, and possess a relevant Bachelor's degree. Competitive salary of $33,000 to $37,000 gross, along with additional benefits including food coupons and insurance.

Servicios

Food coupons

Law Benefits

Life Insurance

Health insurance

Saving funds (13% limit)

Formación

• 5 years of experience in the Insurance Operations leadership.
• Excellent communication skills in both Spanish and English.
• Bachelor's degree in business or related.

Responsabilidades

• Ensure the efficiency, effectiveness in the assistance operations.
• Anticipate and launch recruitment sessions.
• Counsel and support direct reports on daily activities.

Conocimientos

Excellent communication skills in both Spanish and English

High level of emotional intelligence

Educación

Bachelor's degree in business or related

Descripción del empleo

Overview

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance.

Customer driven, our innovative experts are redefining insurance services by delivering future‑ready, high‑tech high‑touch products and solutions that go beyond traditional insurance.

Our products are embedded seamlessly into our partners' businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.

Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.

We're looking for our new members!

Roles

• As main function, you'll be responsible for ensuring the efficiency, effectiveness in the assistance operations.
• Anticipate and launch recruitment sessions in alignment with clients, local HR and training.
• Counsel and support direct reports on day‑to‑day business activities and align priorities.
• Ensure the following meetings with the team.

Weekly and Monthly Responsibilities

• Develop and maintain all procedures related documentation (SOP / Process Flow, guidelines, etc.)
• Design and adapt the team organization proactively for the achievement of business and cultural goals.
• Monitor performance and build action plans to meet operational targets (Coverage, quality, productivity)
• Provide documented and signed targets to all employees.
• Create the slide decks with accurate and meaningful information, organize weekly and monthly performance reviews with client management.
• Support clients in ramping up new capabilities and transferring the knowledge.

Minimum Requirements

• 5 years of experience in the Insurance Operations leadership.
• Excellent communication skills in both Spanish and English.
• Bachelor's degree in business or related.
• High level of emotional intelligence.

Offer

• $33,000 to $37,000 gross salary according to experience.
• Food coupons.
• Law Benefits + Life Insurance, Health insurance, saving funds (13% limit)
• M-F working days.

Information about the Position

• Tipo de puesto: Tiempo completo
• Salario: $25, - $29 al mes
• Horario: Turno de 8 horas
• Educación: Bachillerato terminado (Obligatorio)
• Experiência: Call Center: 2 años (Obligatorio)
• Idioma: Inglés Avanzado (Obligatorio)

Be part of our family!