Call Center Customer Service Agent

ContactPoint 360; Monterrey; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

Una empresa canadiense de call center busca un agente para proporcionar un servicio al cliente excepcional. Este puesto implica la interacción con clientes mediante múltiples canales para resolver sus inquietudes de manera efectiva. Los candidatos deben tener habilidades de comunicación excelentes y un enfoque orientado al cliente, así como un diploma de secundaria. Se ofrece un salario competitivo y beneficios legales completos.

Servicios

Bonos de productividad atractivos

Seguros de vida y vales de despensa

Formación

• Experiencia de 6 meses a 1 año en call center.
• Habilidades de comunicación fuerte y mentalidad centrada en el cliente.
• Dominio avanzado del inglés.

Responsabilidades

• Interactuar con los clientes a través de correo electrónico, chat y teléfono.
• Mantener una actitud empática y profesional para asegurar la mejor experiencia.
• Registrar y documentar interacciones y resoluciones con precisión.

Conocimientos

Comunicación

Multitasking

Atención al cliente

Educación

Diploma de secundaria

Bachillerato General

Herramientas

Windows

MS Office

Microsoft Outlook

Descripción del empleo

18,500 $ to 21,000 $ (Gross Monthly)

15 Positions

Permanent contract

Full time

We are a dynamic and forward-thinking company focused on delivering exceptional customer support services. As we continue to expand, we are looking for skilled individuals to enhance our talented team.

What You’ll Do:
- Engage with customers through email, chat, and phone to provide swift, accurate solutions.
- Maintain a positive, empathetic, and professional attitude to ensure a top-notch customer experience.
- Accurately log and document customer interactions and resolutions.
- Develop a deep understanding of our products and services to effectively resolve inquiries.

What We’re Looking For:
- 6 months to 1 year of experience in call center.
- Strong communication skills and a customer-centric mindset.
- High school diploma or equivalent.
- Proficiency in using computers, Windows, Outlook, and MS Office.
- Advanced English language skills.

What We Offer:
- Competitive base salary of $18,500 MXN.
- Attractive productivity bonuses.
- Full legal benefits, including life insurance and grocery vouchers.
If you’re passionate about delivering outstanding customer experiences and ready to grow with us, apply now!

Requirements

High school education -General Baccalaureate

Languages

Skills

Multitasking

Ms Office

Microsoft Outlook

Windows

Professional experience

About ContactPoint 360

We are a Canadian call center dedicated to delivering outstanding customer service experiences, and we’re seeking talented individuals to join our growing team.