Business Sys. Analysis Advisor

NTT DATA; Región Centro; Híbrido; MXN 1,099,000 - 1,466,000; Jornada completa

Descripción de la vacante

A global technology leader in Jalisco is seeking a Business Sys. Analysis Advisor to enhance customer experiences. This role involves analyzing customer needs, optimizing business processes with AI, and developing a customer portal. Candidates should have a background in IT and strong business analysis skills. Competitive compensation and flexible work arrangements are offered.

Servicios

Flexible work options

Career development opportunities

Formación

• 5+ years of experience in IT with a focus on Customer Portal.
• Experience with automating or optimizing business processes.
• Proven background in designing user-centric web solutions.

Responsabilidades

• Analyze customer needs and design a customer portal.
• Implement AI-driven technologies to enhance efficiency.
• Provide training and support for newly implemented technologies.

Conocimientos

Business Analysis

Problem-solving

Communication

Collaboration

Educación

Bachelor’s degree in Computer Science

Herramientas

eCommerce systems

Customer Portal technologies

Descripción del empleo

Req ID:347206

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are currently seeking a Business Sys. Analysis Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Product Manager – Customer Portal & Process Optimization

Job Overview

The Sr. Business Analyst will focus on analyzing customer needs and designing a world‑class customer portal that provides an exceptional user experience and meets the diverse requirements of our clientele. Additionally, this role involves analyzing current business processes, identifying opportunities for automation, and implementing AI‑driven technologies to enhance efficiency and improve customer satisfaction.

Key Responsibilities

• Conduct thorough analysis of customer needs and requirements. Design a world‑class customer portal that enhances user experience and meets customer needs.
• Design and develop IT solutions leveraging AI to optimize business processes across CX, Logistics, MFG and Commercial.
• Change Management: Continue to onboard customers to eCom and portal platforms.
• Provide technical support and training to CSR teams on newly implemented technologies.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field. Ideally, has developer background before moving to analyst role.
• Strong Business Analysis (or Product Management) experience. 5+ years of experience in IT, with a focus on Customer Portal, leveraging web technologies to improve customer experience and business efficiency. Experience with designing Chatbot desired. Ideally, B2B experience.
• Proven experience in automating or optimizing business processes and implementing IT solutions in areas of eCommerce, Customer Portal, Supply Chain, Manufacturing desired.
• Experience in analyzing customer needs and designing user‑centric web solutions.
• Excellent problem‑solving skills and attention to detail.
• Strong communication and collaboration skills.

Preferred Skills

• Familiarity with customer service systems and tools.
• Project Management experience.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form at https://us.nttdata.com/en/contact-us.

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