Brand Manager - Monterrey

Brunello Cucinelli; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A luxury retail firm in Monterrey seeks a Mid-Senior level Store Manager. This position involves managing all aspects of the retail store, ensuring industry-leading customer service, and achieving sales goals. The ideal candidate will have 5 years of experience in a luxury environment, strong communication skills, and proficiency with POS systems. Join us to enhance the customer experience through tailored service in a premier setting.

Formación

• 5 years' experience in a luxury retail environment.
• Proven ability to meet business goals with the store team.
• Strong verbal and written communication skills.
• Ability to lift up to 40 pounds and stand for long hours.

Responsabilidades

• Manage all aspects of the retail store.
• Lead customer service efforts and resolve issues.
• Achieve sales goals and manage staff performance.
• Coordinate training programs for staff.

Conocimientos

Customer service

Communication

Team leadership

Inventory management

Sales analysis

Herramientas

POS systems

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Brunello Cucinelli, founded in **** by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready‑to‑wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us. "Those who work with us take part in the company’s life. Everybody knows that their work is an indispensable contribution to our shared growth."

What You'll Do

• Manage all aspects of retail store.
• Lead by example to provide industry‑leading customer service, building guest loyalty through the in‑store experience.
• Satisfactorily resolve customer service issues using best‑in‑class service, ensuring detailed responses to customer problems and complaints.
• Serve as market expert regarding competitive environment, talent network and opportunities for strategic brand positioning.
• Achieve goals including store sales, inventory KPIs, performance management and timekeeping for payroll.
• Oversee, observe, and give feedback on client interactions to ensure each client advisor provides a tailored, personal, and memorable experience aimed at growing client retention.
• Coordinate staff training programs to enhance product competency, customer service, sales technique, stock management and ensure these tasks are performed efficiently and effectively.
• Set reasonable sales objectives for staff and review them systematically, identifying possible areas of improvement to promote achievement of sales objectives.
• Assign and delegate responsibilities to each member of the team while monitoring performance and contribution to store success.
• Carry out year‑end staff evaluations.
• Identify potential future candidates for the store to build a bench of talent.
• Recruit, hire and onboard new staff to ensure the store is always staffed.
• Analyze reporting including sell‑through, productivity, sales results, and customer information, and communicate to domestic and international business partners.
• Partner with Merchandising and Buying to ensure the store has enough product to meet customer expectations and demand.
• Oversee stockroom and all product movement to ensure accuracy of inventory and storage of goods to company standards.
• Oversee quarterly inventory process and ensure company‑identified KPIs are met.
• Build effective working relationships with peers and stakeholders throughout the organization.
• Ensure Visual Merchandising in store is maintained to company standards throughout the day, partnering with the Visual Merchandising team to refresh the store based on sell‑through and availability.

Qualifications

• 5 year’s experience in an equivalent role in a Luxury Environment.
• Proven ability to meet business goals by driving results through the store team.
• Ability to network and cultivate clients.
• Strong verbal and written communication skills.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance.
• Ability to work a varied schedule each week, including nights and weekends.

Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Business Development, Customer Service, and Management | Industries: Retail Luxury Goods and Jewelry, Retail, and Retail Apparel and Fashion