Boutique and Gift Shop Supervisor

Marriott Hotels Resorts; Punta Mita; Presencial; MXN 450,000 - 631,000; Jornada completa

Descripción de la vacante

A leading hotel chain in Punta Mita seeks a full-time retail supervisor to assist customers, manage merchandise, and oversee staff. The ideal candidate will have at least 1 year of experience in a similar role and demonstrate strong customer service and supervisory skills. Responsibilities include greeting guests, inventory management, cash handling, and maintaining company standards. Join a diverse team dedicated to creating a welcoming environment.

Formación

• Minimum of 1 year related work experience.
• Minimum of 1 year supervisory experience.

Responsabilidades

• Greet customers and assist with merchandise.
• Maintain inventory and handle cash transactions.
• Assist in hiring and training employees.
• Ensure adherence to company policies.

Conocimientos

Customer service

Inventory management

Cash handling

Supervisory skills

Educación

High school diploma or G.E.D. equivalent

Descripción del empleo

Greet customers when they enter the shop and offer assistance with merchandise. Display merchandise, restock items, and ticket merchandise with price or mark-downs. Follow proper inventory system to conduct and reconcile merchandise inventory. Count and verify merchandise orders upon receipt and document any shortages. Place orders for store merchandise and approve invoices, including communicating with manager/supervisor as needed. Complete customer purchases, process all payment types, and process returns, refunds, and exchanges. Maintain appropriate cash levels in cash drawer, turn in all property monies and receipts, and ensure deposits/cash drops are verified. Follow checklist for opening and closing shop. Secure shop and monitor customer activity to prevent losses due to merchandise theft and damage.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Reach, bend, twist, pull, and stoop; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Info

• Job Identification 25200842
• Job Category Retail & Gift Shops
• Posting Date 12/19/2025, 04:18 PM
• Job Schedule Full time