Bilingual Remote Customer Support Specialist

Mro Supply; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A leading industry company is hiring a Customer Support Specialist for a fully remote role based in Mexico. The position requires supporting employees on payroll-related inquiries, with a focus on delivering exceptional customer service. Candidates should be bilingual in Spanish and English, with at least one year of experience in a customer service environment. The job offers competitive pay and the ability to work flexible hours within an enterprise context, aligning with North American business hours.

Servicios

Medical, dental, and vision insurance

Short-term and long-term disability

Life insurance and AD&D

Retirement savings account with employer matching

Sick leave and paid time off

Formación

• 1+ year of experience in a customer service or call center environment.
• Strong patience, empathy, and urgency when resolving customer issues.
• Ability to work in sensitive, compliance-focused environments.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Customer service experience

Fluent Spanish

Fluent English

Proficiency with Microsoft Office Suite

Descripción del empleo

A leading industry company is hiring a Customer Support Specialist for a fully remote role based in Mexico. The position requires supporting employees on payroll-related inquiries, with a focus on delivering exceptional customer service. Candidates should be bilingual in Spanish and English, with at least one year of experience in a customer service environment. The job offers competitive pay and the ability to work flexible hours within an enterprise context, aligning with North American business hours.