Bilingual Payroll Support Specialist - Remote Mexico

Fedex Express Lac; A distancia; MXN 148,000 - 223,000; Jornada completa

Descripción de la vacante

A leading logistics company is hiring a Customer Support Specialist for a fully remote position in Mexico. This role involves providing support to employees regarding payroll inquiries through phone and email. Candidates should have at least one year of customer service experience and be fluent in both Spanish and English. This is a full-time role with professional growth opportunities in a global enterprise environment.

Servicios

Ongoing training and development

Flexible work hours

Formación

• 1+ year of experience in a customer service or call center environment.
• Fluent in Spanish & English (written and verbal).
• Proficiency with Microsoft Office Suite.

Responsabilidades

• Provide phone and email support to employees regarding payroll inquiries.
• Deliver exceptional customer service while troubleshooting issues.
• Document interactions accurately and maintain service quality standards.

Conocimientos

Fluent Spanish

Fluent English

Customer service patience

Empathy

Urgency in issue resolution

Microsoft Office Suite

Descripción del empleo

A leading logistics company is hiring a Customer Support Specialist for a fully remote position in Mexico. This role involves providing support to employees regarding payroll inquiries through phone and email. Candidates should have at least one year of customer service experience and be fluent in both Spanish and English. This is a full-time role with professional growth opportunities in a global enterprise environment.