Bilingual Patient Coordinator

MIRACLE Surrogacy; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading international fertility agency is seeking a Patient Coordinator in Mexico City. This full-time role involves supporting LGBT clients at a fertility clinic, providing outstanding service and coordination with surrogates and medical staff. The ideal candidate must be fluent in English, possess strong communication skills, be proactive, and have a friendly demeanor. This position requires transportation between locations and offers a monthly salary of USD 1,500 with potential for growth based on performance.

Servicios

Monthly base pay of USD 1,500

Growth potential based on performance

Formación

• Native-level fluency in spoken and written English is essential.
• Strong verbal communication skills to interact with international clients.
• High energy, initiative, and problem-solving ability.
• Must own a car for transportation.
• Friendly demeanor at all times.

Responsabilidades

• Coordinate and support surrogates to ensure their success.
• Provide outstanding customer service to patients.
• Communicate effectively with surrogates and clinic staff.
• Maintain entries in medical records databases.
• Meet with international clients.

Conocimientos

Relating to LGBT nuances

Strong verbal communication

High energy and initiative

Organizational skills

Proficiency in English

Ability to work with Word and Excel

Descripción del empleo

Application Instructions

• Email your CV/resume (in English only) through LinkedIn AND directly to [e-mail]
• Include a cover letter or an email/message answering these 3 questions in English:
• What is your perspective on our business model and services provided?
• Why would you be a good fit for this opportunity?
• What is your experience working with the LGBT community?
• Include a short video answering in English the next questions:
• What is about this position that you find interesting?
• What are your goals in this position and personally within one year?
• We will conduct an initial screening, and if there is any further interest, we will schedule a video conference to discuss it further.

Available Position

Patient Coordinator: position available in Mexico City, working directly at our fertility clinic at partners at Santa Fe and Zona Esmeralda, full-time, in-person (not remote) with a rapidly growing, LGBT-owned, international fertility consulting agency, specializing in surrogacy for gay clients. MIRACLE Surrogacy, based in Miami, Florida is the premier international surrogacy agency connecting intended parents around the world with its partner fertility clinics located in Mexico, helping LGBT clients who want to create or expand their families through assisted reproductive technology, with egg donors and surrogates.

Days/Hours

Flexible Schedule, 5 days per week plus a half day on Saturday (generally, most Sundays will be off, but medical emergencies happen from time to time on Sundays and you may be called upon to attend). Approximately 48 hours; working at our partner clinic (not a remote position).

Responsibilities

This is a surrogate coordinator position. We are seeking a drug-free, smoke-free team member who will provide outstanding customer service to our patients (surrogates and egg donors) who come to our partner fertility clinic for medical services. The position involves a lot of communication via phone, in-person, and coordination with the Surrogates, the fertility clinic staff, and other Miracle staff members. It also requires making entries into medical records databases and other programs (in English). It also requires meeting with our international clients sometimes (who mostly speak only English).

The main responsibility is to coordinate and support our Surrogates to ensure their process with us is successful and as smooth as possible. This role involves administrative tasks and requires a lot of follow-up with the women to maintain constant communication.

Training

The selected candidate will be trained by our Surrogate Manager and other team members. The training is paid and requires some travel between CDMX and Cancun (paid by the company) and is approximately 30 days.

Requirements

• Must be able to relate to LGBT nuances/customer needs
• Language Proficiency: Native-level fluency in spoken and written English is essential.
• Communication Skills: Strong verbal communication skills to interact with international clients.
• Proactivity: High energy, initiative, and the ability to solve problems efficiently.
• Mobility: Must own a car for transportation between clinics, embassies, and government offices.
• Organization: Ability to manage multiple tasks and coordinate simultaneous events.
• Smoking is not permitted anywhere on the premises of our company or in the presence of clients or other team members.
• Experience working with LGBT clients.
• Friendly, cheerful, bubbly demeanor at all times
• Ability to work with Word, Excel (Airtable, Slack, Fresh Desk experience is a plus)
• Medical Experience is NOT required - we will train you!

Benefits and Hours

• Monthly base contracted pay of USD 1,500 (sent via wire transfer)
• Growth potential and increases in salary are based on performance, loyalty, dedication, and commitment to excellence
• No medical insurance coverage provided

Bilingual Patient Coordinator • Mexico City Metropolitan Area, Mexico