Bilingual Legal Assistant

New Frontier Immigration Law; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A humanitarian-focused law firm is seeking a Remote Bilingual Legal Assistant to enhance customer satisfaction through exceptional service. Responsibilities include handling calls, drafting immigration forms, and managing client relationships. Candidates must have a four-year bachelor's degree and a three-year law degree. This remote role requires fluency in English and offers compensation ranging from $4.50 to $5.50 per month.

Formación

• Proven customer support experience or experience as a client service representative.
• Ability to multi-task, prioritize, and control time effectively.
• Experience with complaints management and providing solutions.

Responsabilidades

• Handle high amounts of incoming calls.
• Draft immigration forms.
• Identify and evaluate customers’ needs to deliver satisfaction.
• Build sustainable relationships based on trust.
• Manage and update assigned cases on a monthly basis.

Conocimientos

English fluency

Customer orientation

Strong phone administration skills

Active listening

Exceptional communication

Educación

Four-year bachelor's degree

Three-year law degree

Descripción del empleo

Why Apply to New Frontier Immigration Law

Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.

Are you ready to join one of the fastest-growing law firms in the US, where incredible opportunities await? Here, we don’t just offer a job: we provide an environment that challenges you to become the best version of yourself.

• Learn more about New Frontier Immigration here.
• Learn more about our CEO/Founder Hillary here.
• Learn more about our Core Values here.

DESCRIPTION:

Our Remote Bilingual Legal Assistant (Contract Position), will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best Remote Bilingual Legal Assistant (Contract Position) are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Remote Bilingual Legal Assistant (Contract Position) can gather it for us. Problem-solving also comes naturally to customer care specialists.

They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

RESPONSIBILITIES:

• Handle high amounts of incoming calls
  
• Draft immigration forms
• Identify and evaluate customers’ needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Manage and update assigned cases on a monthly basis
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

REQUIREMENTS:

• English fluency, able to read, write and speak with complete ease and near perfection
  
• Shift days, hours and Phoenix, Arizona (USA) time zone: Monday to Friday - 8:00 AM to 5:00 PM (1 hour lunch)
• Possess a four-year bachelor's degree and a three-year law degree from an accredited law school and be in good standing
• Some proven customer support experience or experience as a client service representative
• Track record of not just reaching, but exceeding quota requirements
• Strong phone administration skills and active listening capabilities
  
• Customer orientation and capacity to adapt/respond to different types of characters
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
  
• This position is work from home and requires you to have reliable high-speed internet and a reliable computer, headset, microphone and video camera

CONTRACT COMPENSATION:

Per Month: $4.50-$5.50 USD = $17,461 - $21,342 COP Colombian Pesos