Bilingual Junior IT Support – PT/EN (Onsite Guadalajara)

TeamViewer GmbH; Las Varas; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading remote connectivity software company is seeking a Jr. Customer Support Specialist fluent in Portuguese and English. This onsite position in Guadalajara requires providing Level 1 technical support to end-users, assisting with billing, and ensuring high customer satisfaction. Ideal candidates should have a high school diploma or GED, customer service experience, and technical knowledge of IT systems. Health benefits, team-building events, and a dynamic workplace culture are offered.

Servicios

Health Benefits

Quarterly team-building events

Casual dress code

Snacks and soft drinks

Formación

• 1+ years of work experience in a call center or customer care role.
• Excellent oral and written communication skills in both Portuguese and English.
• Advanced knowledge of Windows operating systems.

Responsabilidades

• Provide Level 1 technical support to end-users.
• Assist clients with billing and service delivery.
• Conduct online demonstrations of software functionalities.

Conocimientos

Fluency in Portuguese

Fluency in English

Technical knowledge of IT

Customer service experience

Educación

High School diploma or GED

Associate or Bachelor’s degree (preferred)

Herramientas

Windows® operating systems

MS Office software

Descripción del empleo

A leading remote connectivity software company is seeking a Jr. Customer Support Specialist fluent in Portuguese and English. This onsite position in Guadalajara requires providing Level 1 technical support to end-users, assisting with billing, and ensuring high customer satisfaction. Ideal candidates should have a high school diploma or GED, customer service experience, and technical knowledge of IT systems. Health benefits, team-building events, and a dynamic workplace culture are offered.