Bilingual Home Care Scheduler (US Tech-Health Company)

Pearl; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A tech-enabled scheduling service is seeking a Remote Home Care Scheduler to manage scheduling for caregivers in a fast-paced environment. Candidates should have over a year of experience in home care scheduling, be bilingual in Spanish and English, and possess strong problem-solving skills. This role offers fully remote work, various growth opportunities, and competitive benefits such as unlimited PTO.

Servicios

Fully remote

Unlimited PTO

Potential for profit share based on performance

Formación

• 1+ years of experience in home care scheduling.
• 1–2+ years in U.S. healthcare operations or patient coordination roles.
• Tech-savvy and quick to learn new platforms.

Responsabilidades

• Manage caregiver schedules and resolve scheduling conflicts.
• Handle inbound scheduling calls from caregivers and clients.
• Document updates accurately to avoid service disruptions.

Conocimientos

Home care scheduling

Bilingual in Spanish and English

Problem-solving skills

Experience with EMR/scheduling systems

Herramientas

WellSky

AxisCare

ClearCare

Descripción del empleo

Description

Job Position: Home Care Scheduler, Patient Care Scheduler, Patient Care Coordinator

Work Arrangement: Fully Remote – Based in the Philippines or LATAM

Job Type: Full-time, Independent Contractor

Work Schedule: 40 hours per week | Shifts: 6am–2pm ET or 2pm–10pm ET | 5 days per week (3 weekdays + 2 weekend days required) | Rotating schedule, with flexibility during peak demand periods and holidays.

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for:

Why Work with Us?

At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work—not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.

About the Company

Our client is a U.S.-based tech-enabled scheduling service transforming the home care industry. Our AI-powered platform helps agencies ensure reliable caregiver coverage and deliver quality care to clients. They are growing quickly and looking for experienced Remote Home Care Scheduler to join their team and provide high-volume scheduling support for home care agencies.

This is not a typical call center role. Schedulers handle complex scheduling challenges, anticipate problems before they escalate, and partner closely with caregivers, clients, and agency staff to keep care delivery on track.

Role Overview:

As a Remote Home Care Scheduler you will be part of our 24/7 scheduling coverage, managing inbound and outbound requests and ensuring seamless care coordination. You’ll work closely with our AI-enhanced platform, stepping in when human judgment and problem-solving are needed.

Key Responsibilities:

• Manage caregiver schedules, call-outs, and no-shows to ensure continuous client coverage
• Handle inbound (and some outbound) scheduling calls and texts from caregivers, clients, and agencies
• Use scheduling and EMR systems (WellSky, AxisCare, ClearCare, or similar) plus client\'s proprietary platform
• Proactively identify coverage gaps and resolve scheduling conflicts in real time
• Document updates accurately in the system to avoid missed calls or service disruptions
• Collaborate with teammates to ensure smooth handoffs across shifts and 24/7 coverage
• Provide feedback and suggestions to improve scheduling processes and the client\'s platform

Must-haves:

• 1+ years of experience in home care scheduling
• 1–2+ years in U.S. healthcare operations, patient coordination, or provider support roles
• Bilingual in Spanish and English
• Proven experience speaking with physicians, clinic staff, or healthcare providers
• Familiar with EMR/scheduling systems (e.g., WellSky, AxisCare, ClearCare)
• Tech-savvy and quick to learn new platforms; comfortable working with AI-driven tools
• Strong problem-solving skills with the ability to resolve urgent scheduling conflicts
• Past experience working with U.S.-based teams in a fully remote role
• Available to work 5 days per week, including 2 weekend days

Nice to haves:

• Experience working with AI-enabled software platforms
• Proactive in identifying and reporting bugs or process improvements

Key Skills & Attributes

• Clear, confident communicator– able to explain complex workflows to medical professionals
• Persistent and detail-oriented– follows up thoroughly and tracks progress accurately
• Critical thinker– makes suggestions to improve processes and flag issues
• Independent and proactive– thrives in a remote setting with minimal hand-holding
• Bilingual (Spanish a plus)– many patients prefer or benefit from Spanish-speaking support

• Potential for profit share based on performance

• Fully WFH, forever
• Unlimited PTO
• Potential Growth Opportunities