Bilingual Customer Support Specialist (EN/ES)

Cs Enterprises At Connectnet; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A customer service solutions company in Mexico is seeking a Customer Service Representative. The ideal candidate should have a strong passion for helping customers, with responsibilities including engaging with customers via phone, email, and chat, providing product information, and managing customer inquiries. Candidates should be bilingual in English and Spanish, with at least 1-year experience in customer service, and possess excellent communication and time management skills.

Servicios

Life insurance

Insurance of major medical expenses

12 vacation days in the first year

Stability and law benefits

Formación

• At least 1 year of relevant work experience.
• Advanced oral & written communication skills in English and Spanish.
• Ability to multi-task, organize, and prioritize work.

Responsabilidades

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about products and pricing.
• Work with internal departments to meet customer needs.
• Perform data entry in various platforms.

Conocimientos

Excellent phone etiquette

Excellent verbal communication

Problem-solving ability

Time management

Interpersonal skills

Educación

High School diploma

Bachelor's degree in business, finances, economics, or related field

Descripción del empleo

A customer service solutions company in Mexico is seeking a Customer Service Representative. The ideal candidate should have a strong passion for helping customers, with responsibilities including engaging with customers via phone, email, and chat, providing product information, and managing customer inquiries. Candidates should be bilingual in English and Spanish, with at least 1-year experience in customer service, and possess excellent communication and time management skills.