Bilingual Customer Service Specialist - Career Growth & CX

Concentrix - CA; Santiago de Querétaro; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global customer experience company in Mexico is seeking Bilingual Customer Service Agents to enhance customer satisfaction through inbound and outbound calls. Ideal candidates should have a passion for helping others, strong communication skills, and a desire to thrive in a fast-paced environment. This full-time role offers competitive salaries and various perks, contributing to a lively workplace culture.

Servicios

Competitive salary

Career development opportunities

Inclusive perks and benefits

Formación

• 6 months minimum of experience in call center customer service (desired).
• Ability to work under constant changes.
• Reliable with strong attention to detail.

Responsabilidades

• Interface with customers via inbound and outbound calls.
• Provide customer service support and resolution of routine problems.
• Actively listen and troubleshoot to provide a great customer experience.

Conocimientos

Customer service orientation

Intermediate - Advanced English level

Attention to detail

Multitasking

Strong communication skills

Educación

High School diploma or equivalent

Descripción del empleo

A global customer experience company in Mexico is seeking Bilingual Customer Service Agents to enhance customer satisfaction through inbound and outbound calls. Ideal candidates should have a passion for helping others, strong communication skills, and a desire to thrive in a fast-paced environment. This full-time role offers competitive salaries and various perks, contributing to a lively workplace culture.