Bilingual Call Center Agent Level 1

Buscojobs México; Jalisco; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción del empleo

Customer Support Representative (Guadalajara, Mexico)

Job Title: Customer support representative

Job Location: Guadalajara, Mexico

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.

Customer Support Specialist

The role of a customer support specialist involves providing exceptional assistance to customers via phone and proactive issue resolution. Key responsibilities include converting customers into passionate advocates, who will enthusiastically endorse the organization.

Qualifications

• A minimum of 1-3 years\' relevant work experience is required.
• Superior telephone etiquette and excellent verbal, written, and interpersonal skills are essential.
• The ability to multitask, organize, and prioritize tasks efficiently is necessary.
• An opportunity to make a positive impact on customers\' lives.
• Professional growth and development in a dynamic environment.

Customer Support Associate

Hoy

Partner Details: Arrow Electronics – Customer Support Associate in Guadalajara, MX.

What You\'ll Be Doing

• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
• Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 maintenance for contract pricing.
• Support sales team with direct customer contact, including coordinating reports, providing first point of escalation after initial set of expedites, etc.
• Work closely with Asset team to process orders for customers and resolve issues in a timely manner.

What You\'ll Need

• Typically requires a 2 year degree and 2-4 years of experience or High school graduate with equivalent related experience
• 1-3 years of customer service experience
• Intermediate knowledge of Microsoft Excel
• Ability to communicate fluently in English

What\'s In It For You

• Competitive financial compensation and benefits
• 30 days of Christmas bonus, 40% vacation premium, 10 vacation days, Savings Fund, Life Insurance, Healthcare Insurance, Food & Restaurant Vouchers, Growth Opportunities, and more
• Annual Hiring Range/Hourly Rate: MXN 16,325 - 19,800 monthly
• Location: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
• Time Type: Full time
• Job Category: Business Support

Call Center Agent (Guadalajara / Zapopan)

Hoy

Overview: Multichannel customer support role with focus on loan sales and high English proficiency. See details below per location.

Key Responsibilities

• Manage incoming calls related to loan services and provide outstanding customer service.
• Handle conflicts to maintain customer satisfaction and collaborate in a fast-paced environment to meet goals.

Qualifications

• Previous call center experience and at least 1 year in sales.
• Fluent English, strong communication, and customer service track record.
• Ability to thrive under pressure, manage multiple tasks, and meet deadlines.

Work Hours

• Monday to Friday 8 AM–5 PM or 9 AM–6 PM; Saturday 8 AM–5 PM

Salary/Location

• Salary range: $16,000 - $17,000+; In-person work location in Guadalajara area (as listed)

Junior Customer Support Analyst

Join one of the biggest IT Services companies in the world. The role emphasizes learning and growth in Guadalajara.

What you will do

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers about product, pricing and availability
• Coordinate with internal departments to meet customer needs
• Data entry in various platforms

What we look for

• 1 year of relevant experience; advanced English preferred
• Excellent phone etiquette and written/verbal skills
• Ability to multitask, organize, and prioritize work

What we offer

• Benefits from day one, including health insurance
• Fully paid training, salary from day one
• Stable schedules and two days off per week
• Salary growth based on performance

Culture and inclusion

We promote an inclusive culture and equal opportunity for all. Our motto is Inclusion without exception.