Banamex Especialista en Apoyo de Operaciones Mesa de control siniestros

Citi; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global financial services firm in Mexico City is seeking an entry-level Ops Support Specialist 5 to provide vital operations support services. Responsibilities include resolving customer inquiries, supervising escalated issues, and facilitating staff training. Ideal candidates should have 2-4 years of relevant experience, proficiency in Microsoft Office, and strong analytical skills. This role is full-time and offers a comprehensive overview of operations support, focusing on compliance and quality service delivery.

Formación

• 2-4 years of relevant experience required.
• Comprehensive knowledge of Dispute process is essential.
• Ability to work unsupervised and demonstrate problem-solving.

Responsabilidades

• Resolve customer inquiries and supervise escalated issues.
• Identify opportunities for value-added products and services.
• Assist with ongoing Lean and process improvement projects.

Conocimientos

Microsoft Office proficiency

Analytical skills

Problem-solving capabilities

Verbal communication skills

Written communication skills

Educación

High School diploma or equivalent

Herramientas

Pega

G36 functionality

Descripción del empleo

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-4 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of Dispute process
• Ability to work unsupervised and apply problem solve capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
• Demonstrated analytical skills and mathematical knowledge
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Operations - Core

Job Family: Operations Support

Time Type: Full time

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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