Banamex - Analista de procesos operativos

09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex; Ciudad de México; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

Una importante entidad financiera está buscando un Coordinador del Proceso de Servicio 3 en Ciudad de México. Este papel requiere habilidades en Excel y al menos un año de experiencia en un entorno de servicio. Las responsabilidades incluyen el procesamiento de actividades de servicio y la revisión de documentación. Se requiere un diploma de escuela secundaria. Esta es una posición de tiempo completo que contribuye a la precisión de las tareas en un entorno regulado.

Formación

• 1 año de experiencia en servicio relevante.
• Experiencia previa en servicio / procesamiento preferida.
• Comprensión completa de las políticas y procedimientos del departamento.

Responsabilidades

• Organizar, registrar, procesar y servir la producción de actividades de servicio moderadamente complejas.
• Trabajar en proyectos moderadamente complejos bajo supervisión general.
• Solicitar datos y documentos de clientes internos.
• Revisar documentos / archivos colaterales para discrepancias.

Conocimientos

Habilidades avanzadas de Excel

Conocimiento y aplicación de fórmulas lógicas y de condición

Funciones de búsqueda y referencia

Funciones estadísticas y matemáticas

Educación

Diploma de escuela secundaria o equivalente

Descripción del empleo

The Service Process Coordinator 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products / services. Applies detailed knowledge of a wide range of specialized administrative / technical skills. Understands how duties relate / integrate with others in the team / unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

Responsibilities

• Organizes, records, processes and services the production output of various, moderately complex servicing activities.
• Works on moderately complex projects under general supervision and established procedures.
• Supports a range of products / services.
• Applies detailed knowledge of a wide range of specialized administrative / technical skills; and most of the impact is related to the accuracy of tasks performed.
• Understands how duties relate / integrate with others in the team / unit.
• Requests data and documents from internal clients.
• Perform various other duties as workflow requires, including retrieval of account loans, sorting account loans, and delivery.
• Review collateral documents / files for any discrepancies per required guidelines and track on the custodial and / or servicing system accordingly.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1 year of relevant service
• Previous servicing / processing experience preferred
• Thorough understanding of department / unit policies and procedures and basic understanding of related department policies and procedures
• Class E driver’s license

Education

• High School diploma or equivalent

Excel Skills (Se requiere un recurso con habilidades para el uso de Excel)

• Cruce de bases de datos
• Conocimiento y aplicación de fórmulas lógicas y de condición
• Funciones de búsqueda y referencia
• Funciones estadística y matemáticas.
• Funciones avanzadas.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group: Operations - Core

Job Family: Processor

Time Type: Full time