Associate Service Delivery Analyst

Qad, Inc.; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de software empresarial busca un Analista de Entrega de Servicios Asociado para unirse a su equipo. La posición es principalmente remota y requerirá habilidades en SQL y Linux. El candidato ideal tendrá de 0 a 2 años de experiencia en productos QAD y Progress, será responsable de monitorear entornos y gestionar incidentes. QAD Inc. ofrece un entorno colaborativo y oportunidades de crecimiento profesional.

Servicios

Programas de bienestar

Oportunidades de crecimiento

Cultura colaborativa

Formación

• 0-2 años de experiencia técnica con productos QAD y Progress.
• Conocimientos en scripting con SQL.
• Habilidades en administración y solución de problemas técnicos de productos QAD.

Responsabilidades

• Monitorear ambientes de producción y no producción.
• Administración de solicitudes de servicio y tareas de DBA.
• Gestionar incidentes y cumplir con los SLA definidos.

Conocimientos

SQL

Linux

RDBMS

QAD y productos Progres

Educación

BE/B Tech/MCA

Descripción del empleo

Descripción del trabajo

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.

Job Description

As an Associate Service Delivery Analyst you will be responsible for installing, configuring, maintaining and upgrading QAD, QAD Divisional and third party/partner products on QAD Cloud Non-Production environments and deliver services requested by Cloud customers. With your technical skills you will contribute to the achievement of Cloud server uptime metrics and other SLA's defined in the yearly Cloud strategic objectives.

What you'll do

• Environments Monitoring: Production Monitoring, Non-Production Monitoring, Special/manual monitoring, if any.
• Service Requests Management: User administration, Printer Management, Batch Management, Database refreshes for all Cloud customers and other DBA tasks.
• Other Cloud environment tasks/activities as assigned.
• Incident Management & Problem Management.
• Working on assigned severity 2 & 3 incidents and resolving them as per defined Service Level Agreements (SLAs).
• Begin handling severity 1 incidents with guidance from seniors in the team.
• Understand the Cloud outage/impairment process and follow the process in case of severity 0 situations as regards escalating to the right people at the right time for quick outage recovery.
• Low APA% instance investigation. Employs DMAIC approach to problem solving.
• Change Management & Release and Deployment Management.
• Creating RFC (maintenance window) documents for installation/upgrade activities on Cloud Non-Production environments in strict compliance with documented procedures and work towards securing approval for execution of the RFC tasks.
• Executing the approved RFC's for Cloud customer non-production environments if the requisite certification level has been achieved.
• Work towards building certification levels to perform install/upgrades of QAD/QAD Divisional and partner products.
• Begin handling production RFC's for B & C Cloud customers.
• Other duties as assigned.

Qualifications

• Education/Licenses: BE/ B Tech/ MCA.
• Experience: 0-2 years of QAD and Progress products technical experience which includes installing/upgrading the products and performing DBA tasks.
• Scripting with SQL.
• Knowledge of what an ERP is. Ideal if they have given support to any other ERP.
• Computer skills: Linux skills are a must. Should be well-versed with RDBMS concepts and be comfortable performing Progress, Informix, or Sequel Service.
• DBA tasks as well as QAD products installation, configuration, administration and technical troubleshooting.
• Other knowledge or skills: SQL knowledge, QAD PKS certifications & other industry relevant certifications are good to have.
• Minimum travel required.

Additional Information

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set.

About QAD

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD's DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

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