Associate Director, Business Operations

Healthcare Businesswomen’s Association; México; Presencial; MXN 1,465,000 - 1,832,000; Jornada completa

Descripción de la vacante

A healthcare organization is seeking an experienced Associate Director of Business Operations to lead operations in Mexico City. This role entails managing daily activities, overseeing associate lifecycle management, and ensuring alignment with US standards. The ideal candidate should possess a Bachelor's degree, over five years of management experience, and fluency in English and Spanish. Join us to drive operational excellence in the healthcare space.

Formación

• 5+ years of direct people management experience.
• Excellent interpersonal, communication, and analytical skills.
• Fluent in English and Spanish.

Responsabilidades

• Direct and manage daily Business Operations activities.
• Coordination of Mexico City‑based associate lifecycle management.
• Manage associate escalations according to local laws.
• Support multiple concurrent projects across activities.

Conocimientos

Agility

Cross‑Functional Collaboration

Customer Engagement

Data Analytics

Digital Marketing

Educación

Bachelor’s Degree

Advanced degree (e.g., MHA, MBA)

Descripción del empleo

Job Description Summary

We are seeking an experienced Associate Director of Business Operations to lead and manage the day-to‑day operations of our Patient Support Center (PSC) Business Operations associates in Mexico City, Mexico. The role partners closely with the departments within Business Operations to ensure alignment with US‑based functional standards and ways of working, including Program & Systems Training, Central Operations, and Strategy & Logistics. This role is responsible for overseeing the Mexico City associate’s work, administrative functions, and full employment lifecycle decisions including hiring, promotion, compensation, termination, discipline, and performance management. The ideal candidate will bring deep expertise in pharmaceutical services and a proactive, solution‑oriented mindset to drive operational excellence and associate engagement.

Job Description

Key Responsibilities

• Direct and manage daily Business Operations activities, ensuring alignment with US‑based department/functional team standards, priorities, and ways of working.
• Coordination of all aspects, in consultation with US functional lead, of Mexico City‑based associate lifecycle management including recruitment, onboarding, performance reviews, promotions, disciplinary actions, and terminations.
• Manage Mexico City‑based associate escalations in accordance with local law and regulations.
• Support functional escalations in consultation with the appropriate US‑based Business Operations lead.
• Partner with PSC Business Operations teams to align functional strategy and execution.
• Support multiple concurrent projects, ensuring timely delivery and high‑quality outcomes across assigned activities.
• Synthesize data and insights to increase awareness of local operating needs and support decision‑making.
• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.

Required Qualifications

• Bachelor’s Degree required; advanced degree preferred (e.g., MHA, MBA).
• 5+ years of direct people management experience.
• Excellent interpersonal, communication, and analytical skills.
• Entrepreneurial mindset with a proactive approach to problem‑solving.
• Ability to manage multiple priorities in a fast‑paced environment.
• Fluent in English and Spanish.

Preferred Qualifications

• 2+ years of experience in the pharmaceutical or healthcare industry.

Skills Desired

Agility, Cross‑Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Analytics, Data Strategy, Digital Marketing, Marketing Strategy, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Waterfall Model.