Assistant Manager

Levi Strauss &Amp; Co.; Ixtapaluca; Presencial; MXN 300,000 - 400,000; Jornada completa

Descripción de la vacante

A leading apparel company located in Ixtapaluca seeks an Assistant Store Manager to support store operations and lead a diverse team. The role includes team development and responsibility for the store in the absence of upper management. Ideal candidates will have over 3 years of retail leadership experience and must excel in coaching and operational management, creating an engaging shopping experience for customers. This position requires flexibility in scheduling and a proactive approach to store performance.

Formación

• 3+ years progressive retail leadership experience.
• Proven skills in supervising and coaching staff.
• Ability to juggle multiple tasks in a fast-paced environment.

Responsabilidades

• Develop the store team and ensure customer satisfaction.
• Lead training for new hires and current employees.
• Manage employee relations and performance feedback.
• Ensure compliance with store policies and procedures.
• Create a compelling store experience for consumers.

Conocimientos

Retail leadership

Training and coaching

Customer service

Operational management

Communication

Descripción del empleo

You're an original. So are we. We're a company of people who like to forge our own path. We invented the blue jean and reinvented khaki pants. We pioneered labor and environmental guidelines in manufacturing and work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world.

We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co. The Assistant Store Manager is an integral part of the store management team, developing the store team and contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction, and financial growth. The role assumes responsibility for the store in the absence of the Store Manager and/or Associate Store Manager.

About the Role

• Company First: Demonstrates strong business acumen; understands organizational objectives and strategically prioritizes and budgets in partnership with the Store Manager to align with company priorities and values. Works with the Store Manager to develop and flex store business strategies, initiatives, and growth across all categories; communicates goals to the team, tracks store performance to meet or exceed established store and individual sales and performance goals daily.

Build a Diverse & Inclusive Culture

• Lead and participate in training new hires and current employees on LS&CO culture, product knowledge, service practices, loss prevention, store policy and programs.
• Support the Store Manager through execution of all performance‑management tools, including annual performance reviews, to set expectations, coach, and contribute to an environment that encourages engagement, retention and talent.
• Manage minor employee‑relation issues and deliver formal performance feedback in partnership with store management.
• Recruit and interview for positions underneath hierarchy and recommend new hires.

Own the Result

• Understand and comply with all Levi’s® Stores policy, procedure, and programs. Accountable for managing and holding others accountable for operational results in store procedures, payroll management, cash handling and inventory control.
• Lead merchandising team to execute store visual standards in accordance with visual merchandising direction, ensuring timely and flawless product presentation and housekeeping standards.
• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.

Lead by Example

• Adopt and advocate for new technology, policy or program rolled out in store.
• Effectively communicate with the management team to align and help drive business strategy, creating an environment that encourages engagement.
• Supervise the store team in the absence of another member of management.

Consumer at the Core

• Create a high‑energy, compelling store experience by engaging consumers and modeling appropriate service behaviors to other associates.
• Supervise and provide consistent coaching on the sales training process to ensure the highest level of service and sales.
• Proactively resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind.
• Partner with store management on elevated consumer issues.

Move Fast

• Maintain interior and exterior upkeep of the building in partnership with the corporate office; communicate needs to ensure aesthetic and safety requirements are met.
• Ensure required store tasks are completed timely and effectively by personally contributing and guiding other team members when necessary.

About You

• Enjoy being busy and juggling multiple tasks in a fast‑paced, deadline‑oriented environment.
• Collaborative role model who exhibits behaviors aligned with the company culture of inclusion and belonging.
• Self‑starter with a growth mindset, enjoys learning new tools, and is adaptable to new initiatives.
• Capable of working a flexible schedule, including evening, weekend, and holiday shifts.
• Able to perform all essential job functions, including lifting up to 40 pounds, standing, walking, kneeling, squatting, crouching, bending, stooping, talking, hearing, reaching, typing, and climbing ladders.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• 3+ years progressive retail leadership experience, with proven skills in supervising, coaching, and training.