Americas Technology Service Partner

Kantar; Xico; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading data and insights company is seeking a Technology Service Partner in Mexico to lead operational and strategic interactions. Responsibilities include managing relationships with senior stakeholders and improving technology service performance. Candidates should have excellent communication and stakeholder management skills. This role offers the opportunity to influence IT strategy and contribute to positive business outcomes, while fostering an inclusive work environment.

Formación

• Proven ability to manage senior stakeholder relationships effectively.
• Strong verbal and written communication skills.
• Experience engaging and influencing at an executive level.

Responsabilidades

• Lead operational and strategic interactions with the business.
• Own local technology relationships and communication with senior stakeholders.
• Continuously explore opportunities to improve IT service delivery.

Conocimientos

Stakeholder relationship management

Communication skills

Customer service

Change management

Vendor management

Descripción del empleo

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

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Job Details

Working as a trusted advisor, the Technology Service Partner will lead operational and strategic interactions with the business aligning IT and facilitating delivery of technology services and solutions to support the achievement of business outcomes.

Under Bain Capital's new ownership, Kantar wants to own the strategy and delivery of IT service end to end, to improve reactive support and proactive service performance management, to deliver the tools our employees need to do their jobs and service our clients.

Kantar, backed by Bain Capital, is the world's leading data, insights and consulting company.

We understand more about how people think, feel, shop, share, vote and view than anyone else.

Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.

Key Outcomes

• Stakeholder relationship management with all levels of the business
• Voice of the business into Technology Services organisation including helping to articulate business requirements into the technology team
• Face of the Technology Services organisation, signposting the business into how to consume technical services provided
• Act as the lead point of contact and escalations for IT within the region
• Owns the local technology relationship and communication with senior stakeholders (board level)
• Liaises between local business and global technology service providers (Kantar / 3rd parties)
• Proactively contributes to the future direction of IT business processes, technology strategy and investments in technology within the local country / region
• Continuously explore opportunities to improve on IT service delivery, cost reduction and improved business outcomes
• Conduct service reviews with operating companies to report on service performance and ensure risks and issues arising from IT service are well managed

Capabilities

• Ability to work effectively within a global matrix organization, build and maintain relationships at all levels (incl. Board and senior management), and build consensus across functions.
• Senior stakeholder management experience.
• Excellent communication skills, written and verbal.
• Can translate technical terms and concepts into business-oriented language and vice versa.
• Strong empathic approach to customer service, builds trust and confidence in relationships.
• A demonstrable track record of leading individuals and teams through complex change.
• Commercial awareness and appreciation of business imperatives.
• Experience, gravitas, and professionalism to engage and influence at the Executive level.
• Strong customer facing and communication skills, in particular the ability to gain respect and confidence of senior stakeholders within Kantar business.
• Track co-ordinating delivering of integrated portfolios of IT products and services on a large scale.
• Completer / finisher mentality - has a strong track record of delivery, has attention to detail, is organised and demonstrates excellent time management skills.
• Good commercial insight with a comprehensive appreciation of how technology can enable positive business change.
• Vendor management experience.

Location

Ciudad de México, Avenida Insurgentes SurMexico

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles.

Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.