Aftersales Program Readiness Manager

General Motors; Toluca; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

An automotive leader in Toluca seeks an APRM to manage Aftersales Engineering products and services for a vehicle program. The role involves documentation, issue analysis, and cross-functional collaboration. Required is a Bachelor's degree in Engineering or Business and strong analytical skills. Excellent communication in English is essential. This position does not support immigration sponsorship.

Formación

• High level of analytical ability for solving complex and unusual problems.
• Excellent organization and communication skills.
• Proven knowledge of vehicle systems.

Responsabilidades

• Lead planning and management of Aftersales Engineering products.
• Document global workshare for development and validation activities.
• Serve as escalation point for CCA issues.

Conocimientos

Analytical ability

Organizational skills

Communication skills in English

Knowledge of vehicle systems

Customer focus

Educación

Bachelor's degree in Engineering, Business, or related field

Descripción del empleo

The APRM leads the planning and management of all Aftersales Engineering products and services (e.g., Owner Manual, Service Instructions, Diagnostic Software, Special Tools, etc.) for a vehicle program to ensure availability at launch.

• Responsible for documenting the global workshare for Aftersales Engineering development and validation activities.
• Monitors and supervises the development of deliverables in terms of timing and content to ensure meeting the milestones defined in the Global Vehicle Development Process (GVDP).
• Responsible for issue analysis and problem solving.

The APRM is the CCA "single point contact" representative at the Product Execution Teams / Vehicle and Process Integration Review and Program Quality and Readiness Reviews. The APRM must work closely with multifunctional teams to address outstanding and dynamic program issues.

Additional responsibilities include:

• Serving as an escalation point for CCA issues to the program team.
• Reporting the status of vehicle service and parts readiness to CCA Leadership.
• Leading the acquisition of vehicles, hardware, specifications, and data needed to support service and parts readiness activities.
• Providing Aftersales mentorship to the Product Development Change Request/Decision Notice (CR/DN) process.
• Maintaining key program data and information.
• Providing and coordinating vehicle-level serviceability requirements, including development, communication, and validation.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Engineering, Business, or a related field.
• High level of analytical ability for solving complex and unusual problems.
• Excellent organization, written, and oral communication skills in English.
• Proven knowledge of vehicle systems.
• Working technical knowledge with prior automotive service or engineering experience.
• Excellent customer focus.
• Ability to work cross-functionally with global partners to achieve mutual goals.

If you require any reasonable adjustments to continue with your application process, please inform your recruiter.

Remember to attach your CV when applying for this vacancy.

SPONSORSHIP NOT SUPPORTED: GM does not provide immigration sponsorship for this role. Do not apply if you will need GM sponsorship now or in the future.

Non-Discrimination and Equal Employment Opportunities:

General Motors is committed to fostering an inclusive and diverse workplace. We value contributions from individuals of all backgrounds, including origin, education, sex, race, ethnicity, sexual orientation, gender identity/expression, religious beliefs, age, generation, and disability. We believe our success depends on our ability to meet the needs of a diverse customer base and to reflect that diversity within our team.