Advanced Desktop Support Engineer

Cognizant; Aguascalientes; Presencial; MXN 250,000 - 350,000; Jornada completa

Descripción de la vacante

A leading global digital services provider in Aguascalientes is seeking an experienced IT Support Specialist. The role involves providing Level 2 technical support to end users, troubleshooting hardware and software issues, and ensuring high service quality. Candidates should possess at least 2-3 years of IT support experience and advanced English proficiency. This position offers a competitive salary and benefits in a supportive work environment.

Servicios

Competitive salary

Ongoing training and support

Inclusive culture

Career growth opportunities

Formación

• Minimum 2-3 years of experience providing IT support services required.
• Advanced English skills necessary for USA support.
• Experience in factory/manufacturing environment desirable.

Responsabilidades

• Provide Level 2 technical assistance and support for end users.
• Analyze, resolve, and document end-user inquiries.
• Update tickets with accurate work records.

Conocimientos

IT support

Active Directory

Windows OS troubleshooting

Communication skills

Customer service

TCP/IP knowledge

Teamwork

Multitasking

SLA and KPI management

Confidentiality

Educación

Diploma or degree in IT

Herramientas

Windows Office suite

SCCM

Help desk systems

Descripción del empleo

A leading global digital services provider in Aguascalientes is seeking an experienced IT Support Specialist. The role involves providing Level 2 technical support to end users, troubleshooting hardware and software issues, and ensuring high service quality. Candidates should possess at least 2-3 years of IT support experience and advanced English proficiency. This position offers a competitive salary and benefits in a supportive work environment.