Account Manager Ventas

Alibaba; Xico; Presencial; MXN 898,000 - 1,258,000; Jornada completa

Descripción de la vacante

A leading e-commerce company is seeking an Account Manager to enhance merchant performance in Mexico. This role involves optimizing service delivery systems, executing local training programs for merchants, and utilizing data insights to support sales teams. Candidates should have over 3 years of experience in e-commerce operations with strong communication skills and a customer-centric mindset. Fluency in business English is required. This role aims to drive business growth through effective collaboration and merchant engagement.

Formación

• 3+ years of experience in e-commerce merchant operations or category management.
• Strong empathy to understand and address merchant pain points.
• Proven experience in program development and execution.

Responsabilidades

• Optimize service delivery systems for new merchants.
• Plan and execute local merchant training programs.
• Leverage data insights to support sales teams.
• Provide feedback for product improvement.

Conocimientos

E-commerce operations

Customer-centric mindset

Communication skills

Data-driven approach

Descripción del empleo

Responsibilities About the Role We're looking for an Account Manager to support 's Mexico market.

This role focuses on optimizing merchant performance, enhancing transaction conversion, and driving business growth through scalable operations, data insights, and cross-functional collaboration.

Key Responsibilities Merchant Growth & Conversion : Design and optimize service delivery systems that enhance product operations, lead generation, and transaction conversion for new merchants on , continuously improving customer success and overall transaction volume.

KA Merchant Retention : Plan and execute local merchant training programs and events to drive scalable engagement and achieve key growth metrics for key accounts (KAs).

Operational Enablement : Leverage data insights, customer case studies, and resource integration to support frontline sales and service teams, improving their capability to serve local merchants effectively.

Product Feedback & Optimization : Identify pain points and opportunities in the merchant journey on and provide actionable feedback for product improvement.

Qualifications 3+ years of experience in e-commerce merchant operations, category management, or buying; strong empathy and customer-centric mindset with the ability to understand and address merchant pain points.

Proven experience in program development and execution, strong communication and stakeholder-management skills, and a data-driven approach to identifying issues and opportunities.

Fluent in business English (listening, speaking, reading, and writing).

Prior experience in cross-border e-commerce operations preferred, especially familiarity with platforms such as SHEIN, Mercado Libre, or Amazon.