ACCOUNT MANAGER TRAINEE

QIMA; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global quality assurance firm is seeking an Account Manager Trainee in Mexico to support client satisfaction through various strategic tasks. The ideal candidate will hold a bachelor's degree in a related field and be fluent in English and Spanish. Responsibilities include managing account setups and assisting customers in their inquiries. The position offers a gross monthly salary of $15,000 MXN plus performance bonuses.

Servicios

Performance bonus reaching KPIs

Formación

• Requires strong communication skills in English and Spanish.
• Experience in operations/customer service preferred.
• Ability to manage multiple responsibilities at once.

Responsabilidades

• Support inquiries and address customer needs.
• Manage account setup and service follow-up.
• Provide reports and collect payments from customers.

Conocimientos

Ability to communicate in English and Spanish

Organizational skills

Attention to detail

Ability to multitask

Educación

Bachelor's degree in International Business/Trade/Relations or related field

Herramientas

Excel

Word

PowerPoint

Descripción del empleo

Overview

At QIMA, we’re on a mission to help our clients make products consumers can trust. Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform. Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Descripción del empleo

We are looking for an Account Manager Trainee (AM Trainee) with an interest in International Trade.

Role

The Account Manager Trainee serves as a support role for the Account Manager to achieve the client’s satisfaction. The AM Trainee is expected to provide excellence in strategic administration tasks, interact with internal stakeholders and solve customer’s claims to assure customer service in the following areas:

• Quality Assurance: Supplier Management Audits. Compliance Audits.
• Quality Control Services: Product Inspections. Lab tests
• Customs compliance services: Pre-Customs Clearance Inspection

Responsibilities

• Support taking inquiries and requests from customers and addressing their needs.
• Manage account setup (GIs, Commercial, user access, company structure) as well as services setup and follow-up in the system, from service creation support to report delivery and payment tracking (service CUT).
• Define, follow up and confirm (along with coordination and protocol teams) the MD quotation and inform booking changes to customers.
• Support AMs during the meetings with other members of the team in and out of the country to discuss progress and find new ways to improve business.
• Perform random audits to the reports sent by our team.
• Provide all relevant information to the Finance team to invoice the services.
• Follow up with customers for payment collection.

Requisitos

• Education: bachelor7s degree on International Business/Trade/Relations or related field.
• Ability to communicate in writing and spoken in English and Spanish.
• Ability to multitask and juggle several responsibilities simultaneously.
• Good at using computer application software such as Excel, Word, Power Point, etc.
• Organizational skills and good attention to detail.
• At least one year of working experience in operations/ customer service will be a plus.

Información adicional

Compensations

• Gross Monthly Salary $15,000 MXN
• Performance bonus reaching KPIs.