Account Manager

1Stopasia; Puebla de Zaragoza; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading customer solutions firm in Puebla is seeking an experienced Account Manager to manage client relationships and ensure successful delivery of solutions. Responsibilities include negotiating contracts, tracking key account metrics, and collaborating with the sales team. Ideal candidates should possess a Bachelor's degree in Business Administration and a minimum of 1 year in project management, along with solid skills in CRM software and strong negotiation abilities.

Formación

• Proven work experience as an Account Manager or relevant role.
• Demonstrable ability to communicate with key stakeholders.
• Solid experience with CRM software and MS Office.

Responsabilidades

• Serve as the lead point of contact for customer account management.
• Build and maintain strong client relationships.
• Negotiate contracts and close agreements.

Conocimientos

Account Management

Communication

Negotiation

Client Relationship Management

CRM Software

Presentation Abilities

Attention to Detail

Project Management

Educación

Bachelor's degree in Business Administration or relevant field

Herramientas

Salesforce

Zoho CRM

HubSpot

Microsoft Excel

Descripción del empleo

Responsabilidades

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and / or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Habilidades

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA / BS degree in Business Administration, Sales or relevant field

Salary

• : $15,
• $18,
• per month

Education

• Bachelor's (required)

Experience

• Project management : 1 year (required)

Language

• English (required)