Account Manager

Coppell Tech; Nuevo León; Presencial; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

A global leader in fire protection solutions seeks a Customer Service Lead to enhance operations across Mexico. This on-site role involves leading a team, managing escalations, and coordinating with U.S. teams. The ideal candidate should have 3–5 years of experience in customer service, bilingual proficiency, and strong problem-solving skills. You will ensure service excellence and adhere to industry standards while fostering a collaborative environment. Competitive compensation and benefits are included, along with opportunities for growth.

Servicios

Competitive compensation package

Generous benefits package

Christmas bonus

Food vouchers

Savings fund

Formación

• Minimum 3–5 years of customer service experience.
• At least 1–2 years as a team leader.
• Bilingual: Strong ability in English and Spanish.

Responsabilidades

• Lead and develop a team of customer service representatives.
• Manage customer escalations professionally and empathetically.
• Coordinate closely with U.S.-based teams.

Conocimientos

Customer service experience

Team leadership

Strong communication skills

Problem-solving

Proficiency with CRM/ticketing systems

Negotiation abilities

Educación

International Business Administration degree or equivalent

Herramientas

Microsoft Office

ERP systems (SAP S4/HANA)

Descripción del empleo

International Automotive Components Group (IAC Group) is a leading global supplier of automotive components and systems, including interior and exterior trim. Our product portfolio spans across automotive components and systems, including instrument panels, console systems, door panels, headliners and overhead systems to automakers around the world. At IAC, it’s what’s inside that really drives us. We bring over 160 years of automotive expertise to the forefront in crafting beautiful interiors that help to differentiate vehicles in the marketplace. We believe our employees to be our greatest asset and excited to confirm the below opportunity to join our team.

Your Main Responsibilities Will Be

• Builds and maintains relationships with an assigned group of customer accounts that typically includes a limited number of major customers within a geographical area or industry focus.
• Attains revenue targets by increasing revenue spend per account.
• Generates demand for the company’s products and services by raising their profile with customer.
• Conducts frequent meetings with the customer’s senior management to understand their needs and connect them to the company’s products/services

Qualifications

• University degree in Business and/or Economics, Program Management or equivalent.
• Minimum 5 years’ experience in the automotive industry in business/sales management with substantially sized regional or global organization.
• Experience and specific knowledge on General Motors as customer
• Good working knowledge / understanding industry standards & related procedures.
• Good ability to structure and prioritize work tasks. Hands on committed personality with urge to improve processes. Good problem-solving skills.
• Fluent written and spoken English.

Category Management Specialist (Account Manager)

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a talented Retail Client Lead. You will build strong relationships with client contacts and develop a good understanding of the client organization, their strategies and objectives to optimize engagements and revenue. Developing insight solutions to client issues through accurate, creative and actionable shopper insights from dunnhumby’s tools (data analysis & strategic consultancy). Supporting the Account Manager or Senior Client Lead to deliver a seamless and proactive service to deliver client solutions that drive unique value using the suite of dunnhumby capabilities. Ownership of specific accounts.

What we expect from you

• Bachelor’s degree or equivalent in any Marketing or Economics subject.
• Experience of 3 - 5 years in Business Analytics, Reading and understanding of consumer market trends (Retail and/or Manufacturer)
• Experience engaging with stakeholders of different levels at our retail partner’s current client organizations.
• Consumer research.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

Industry: Fire Protection, Life-Safety & Critical Communications Manufacturing

Our client, a global leader in fire protection solutions such as fire alarm systems and emergency devices, is seeking an experienced Customer Service Lead to elevate service operations across Mexico. If you’re a strong communicator, a natural problem-solver, and a motivating team leader, this role is for you.

Key Responsibilities

• Lead, coach, and develop a team of customer service representatives.
• Manage escalations with professionalism and empathy.
• Coordinate closely with U.S.-based sales, finance, and operations teams.
• Drive service excellence, process improvements, and compliance adherence.
• Ensure consistent, brand-aligned communication with customers and internal teams.

What You Bring

• 3–5 years of customer service experience
• At least 1–2 years as a team leader.
• Strong communication, negotiation, and conflict-resolution abilities.
• Exceptional organizational, analytical, and time-management skills.
• Proficiency with CRM/ticketing systems, Microsoft Office, and ideally ERP/workflow tools.
• Integrity, professionalism, and the ability to manage sensitive situations with discretion.
• Intermediate spoken English as you’ll have frequent conversations with the US office

This job is on-site at the office in San Pedro Garza Garcia (Monterrey) 5 days a week

If you’re passionate about customer excellence and ready to make an impact in a mission-critical industry, we’d love to hear from you! Apply with your CV now

Qualifications Required:

• Minimum 3 years of experience in OEM customer service positions (manufacturing environment)
• International Business Administration degree or equivalent
• Strong proficiency in Microsoft Office (Emphasis on Excell at an intermediate level)
• Advanced knowledge in the use of ERP (SAP S4/HANA preferably)
• Bilingual (Strong ability to write, translate, listen and speak in English).
• Formal and professional in dealing with internal customers.
• Ability to understand customer documents, product catalogs, promotions, manuals, instructions, requirements, etc.

Summary of Job Duties:

Responsibilities for this role include providing superior customer service in both English and Spanish to National and International accounts in all OEM markets. Coordinating the order-management process from placement of orders through shipment by performing the following duties:

• Processing customer orders and requests through a highly technical environment of EDI as well as manual order entry.
• Coordinating customer requirements and logistics with the production facilities to ensure correct and timely delivery.
• Frequent contact with production plants and distribution centers to coordinate scheduling and order fulfillment.
• Handling and resolving customer complaints which includes taking responsibility for solving customer problems by either providing the information directly or getting the customer to the correct person who can.
• Provide delivery information regarding availability, scheduling, managing back orders, and tracking shipments.
• Provide cross reference part number information for basic products and when further assistance is required, coordinate communication between the customer and other technical resources.
• Facilitate customers through the organization - “One Face to the Customer.”
• Provide all needed response and communication directly to the customer either via own knowledge base or obtained from other pertinent support areas.
• Maintain appropriate customer files/documentation.
• High volume email and telephone communications.
• Process, maintain and adhere to all relevant IATF 16949/ISO 9001 Quality Documents including procedures, work instructions, customer specific requirements and routing instructions in DMS.
• Process returns, issue timely credit/debit transactions.
• Function as a team member with other Customer Service personnel to assure smooth operation of the department and promote continuous improvement.
• Support achievement of departmental, facility and corporate KPIs.

Supply Buyer (customer service, materials buy, inventory & capacity)

Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

One of the pillars of our North American division is spread across four different sites in Mexico where a blend of manufacturing and fabrication occurs. At each location we pride ourselves on exemplary safety and employee-first standards, as we pioneer production processes to be best in class. It is our focus on quality and growth that makes us an employer of choice and helps us maintain our culture of excellence.

Position Overview

Reports to the Supply Planning Lead, and is responsible for the initiation, management, and coordination of supply requirements, materials, inventory plans, and capacity for Hunter Douglas. This position provides planning input for business issues involving capacity, materials, and customer service. The position also provides support via problem-solving and project initiation for several planning constraints as they are identified and prioritized.

What you'll do

• Develop and coordinate on production plans to support the business plans of the HD manufacturing location while minimizing inventories, operating expenses, and ensuring optimal customer service performance.
• Collaborate with Supply/Production Planners on the inventory management requirements for materials. This incorporates setting the inventory targets and safety stock levels; managing inventory mix to achieve working capital and customer service objectives; leading obsolete and slow‑moving management process; fully participating in the activities required to drive longer term inventory reductions and optimization.
• Support the S&OE process through timely and accurate production plans and material needs.
• Collaborate with Supply/Production Planners and support the development of the monthly Supply Reviews.
• Recommend capacity changes, location, and timing when appropriate and advise production, inventory, and distribution consequences of alternative sales plans. Recommend actions when production, materials, and customer service imbalances exist.
• Provide a logistics perspective on business issues that are not necessarily identified in the principal accountabilities.
• Contribute as a planning team member in various situations, projects and activities not included in other principal accountabilities and to assist in the accomplishment of established objectives.
• Maintain effective communications with team leaders and other key stakeholders in a manner that is timely, complete, concise, and responsive.
• All other duties as assigned

Who you are

• Bachelor’s Degree or higher.
• A minimum of 2+ years of Logistics, Operations/Manufacturing, or relevant supply chain experience is required.
• Demonstrated understanding of the End to End Supply Chain flow and interdependencies across functions is required.
• An entrepreneurial self‑starter with strong analytical skills, oral and written communication skills, and the ability to partner and communicate across functional levels is required.
• Ability to manage projects and embrace change.
• MS Office proficiency, specifically with Excel and PowerPoint is required.
• SAP/IBP knowledge is required.
• APICS certification a plus; not required.
• Experience with Six Sigma/Process Excellence tools, training and/or certification.

What’s in it for you

• Competitive compensation package including annual bonus
• Generous benefits package including major medical expenses and life insurance
• Christmas bonus
• Food vouchers and cafeteria service
• Savings fund
• A company culture that prioritizes internal development

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

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We’re Hiring! Business Development Manager – Industrial / Heavy Equipment Sector

We are looking for a true strategic relationship builder —someone who can open doors, develop high-impact opportunities, and drive sustainable growth with key industrial customers.

As a Business Development Manager, you will be a strategic partner for our customers, supporting them with their manufacturing challenges and promoting our assembly tools solutions and work closely with our commercial and service teams to ensure the effective execution of our sales strategies.

If you have solid experience in consultative sales, business development, and strategic account management within industrial or Heavy Equipment environments, this opportunity is for you!

What We’re Looking For

• More than 5 years of experience in sales, business development, or strategic partnerships.
• Experience working with distributors, key accounts, or end users.
• Proven track record closing complex opportunities with multiple stakeholders.
• Background in Heavy Equipment (highly desirable).
• CRM proficiency (ideally Salesforce).
• Excellent communication and presentation skills.
• Willingness to travel up to 70% of the time.
• Ability to implement commercial strategies using your technical expertise and strong customer understanding.
• Strong relationship-building skills and the ability to establish trust within your sales region.

What You Will Do

• Develop new business opportunities and expand relationships with key customers in the industrial and Heavy Equipment sectors.
• Promote our assembly tool solutions, driving profitable growth in the region.
• Ensure the effective implementation of commercial strategies.
• Conduct regular customer visits to assess needs, propose solutions, and deliver value.
• Collaborate closely with internal teams to guarantee the successful execution of projects and commercial agreements.
• Build strong, long-term customer relationships through consistent field presence.

Business Development Coordinator – Energy

Company Description

RIC Energy is an energy services company based in Garza García, N.L and specializes in providing competitive energy services through its divisions- Energy Generation, Qualified Supply and Energy Efficiency- resulting in significant cost savings and increased energy efficiency. RIC Energy is accredited as a Qualified Supplier to the CRE and CENACE.

Role Description

At RIC Energy, we are expanding our Development Department with the creation of a Business Development Coordinator position. This role objective is to coordinate and monitor strategic energy projects (pipelines, wastewater treatment plants, purple pipelines, generation, and new developments), ensuring compliance with technical, administrative, and regulatory milestones, and providing executive visibility to Management.

The location is at our offices in San Pedro Garza García, N.L.

Please send an email to

Qualifications

• Bachelor’s degree in a related field (Industrial Engineering, Energy, Business Administration, or similar).
• Oversee regulatory compliance and ensure timely filings.
• Procedures and interactions with authorities such as CFE, CENACE, and other entities in the sector.
• Stay up to date on environmental laws, energy policies, and regulations affecting the industry
• Proficiency in management tools (Excel, PowerPoint, MS Project or equivalent).
• Ability to communicate effectively with technical and non-technical team members
• Sense of urgency
• Organization and structure
• Solution-oriented mindset (problem solving)
• Proactivity and effective communication
• Ability to coordinate multiple workstreams simultaneously

** Bachelor's degree in Industrial Engineering or Business Administration.

** Minimum 3–5 years of experience in project coordination or business development in the energy or infrastructure sector.

** High teamwork skills

** Advanced English (conversational and written).

** Availability to travel twice a month .

** Skills in legal writing, negotiation, interpersonal relations, and attention to detail.

Business Development Manager - Retail

This is a business development role that focuses on serving vertical Retail industries.

Ideal candidates would be those who have experience in understanding and addressing the specific needs and challenges of this specific market.

Main responsibilities:

• Manage and cultivate relationship with key accounts Videosurvilleance/Electronic Security end users.
• Full management of sales cicle.
• Complete annual sales target and evaluation of gross profit margin.
• Support customer’s relationship during pre and post sales phases with key account team.
• Uncover and monitor the progress of opportunities through to commit and win stages.
• Provide first line contact to customer during their design phase including system integration, big
• installers.
• Gather and synthesize customer inputs to impact Videosurvilleance/Electronic Security product development.
• Increase the market share in existing customer through more projects.
• Build high level relationships within relevant customer in key departments.
• Provide a strategy for each key account to achieve the revenue goal and build the strategic
• corporate relationship.
• CRM management.

Requirements:

• Fluent English, both spoken and written, for technical communication and coordination with global teams.
• Bachelor degree in Business Administration, Marketing, Engineering, Commercial Relations or related field.
• Proven experience in business developing in Electronic Security: retail industry.
• Candidate knows the tenders processes: development of strategy for winning.
• Solid market knowledge: knows integrators, end users for project development.
• Contacts with integrators & end users.
• Exceptional Presentation, Negotiation and Closing skills; high oral and written communication and multi-tasking, time management skills.
• Strong analytical and research skills.
• Responsible, persistent, pro-active and able to drive the business independently; competitive to achieve his targets and efficient.
• Excellent communication and interpersonal abilities; ability to build and maintain strategic
• relationships.

We Offer:

• Base salary (100% IMSS & taxable)
• Performance Bonus
• Law benefits
• Major medical Insurance
• Life insurance
• 20 days Christmas Bonus
• Special permissions (marriage, birth of child & funeral)
• Travel expenses (lodging, meals)

Send your resume.