04. Intake Specialist | Fully Remote | USD Payments

Voxidea-Stafi; Ciudad de México; Híbrido; MXN 539,000 - 720,000; Jornada completa

Descripción de la vacante

A remote service company is seeking Bilingual Contact Center Agents to assist individuals seeking legal services. The role involves serving as the first contact through phone and email, collecting important client information, and guiding clients to appropriate resources. The ideal candidate should be bilingual in English and either Spanish or Portuguese, have a bachelor’s degree, and possess 3+ years of customer service experience. Enjoy the flexibility of a fully remote position with numerous benefits including paid time off and wellness support.

Servicios

Biweekly Payments

Long-Term Opportunities

Fully Remote

Paid Time Off

Wellness Support

Professional Growth

Exclusive Learning Access

Formación

• Holds a bachelor’s degree.
• Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
• Is proficient in managing calendars and information flow with accuracy and efficiency.
• Has previous experience in sales, customer service, or a legal background (preferred).
• Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written.
• Demonstrates excellent organizational and time-management skills.
• Maintains discretion and confidentiality when handling sensitive information.
• Permanently resides in Latin America.
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.

Responsabilidades

• Serve as the first contact for leads through phone or email.
• Collect important information to understand client needs.
• Listen empathetically to individuals and guide them to appropriate resources.
• Complete legal forms and manage records of customer interactions.
• Schedule and coordinate consultations with legal experts.
• Follow up with clients to ensure their needs are met.
• Handle administrative tasks such as booking appointments.

Descripción del empleo

Ready to grow your career from home? Your future begins here.

Voxidea connects bilingual Latin American professionals to rewarding, fully remote opportunities with U.S.-based companies.

We’re hiring Bilingual Contact Center Agents to be the first point of contact for leads or clients seeking legal services. Help us make a difference by guiding individuals toward the assistance they need. Apply today! 🚀✨

What you will be doing:

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝
• Collect important information to understand client needs and assess how the firm can help. 📝
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬
• Complete legal forms and manage records of customer interactions. 📋
• Schedule and coordinate consultations with legal experts. 📅
• Follow up with clients to ensure their needs are met or provide additional support. 🔄
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑

Our ideal candidate:

• Holds a bachelor’s degree. 🎓
• Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. 💼
• Is proficient in managing calendars and information flow with accuracy and efficiency. 📆✉️
• Has previous experience in sales, customer service, or a legal background (preferred). 🏅
• Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. 🗣️✍️
• Demonstrates excellent organizational and time-management skills. 🏅
• Maintains discretion and confidentiality when handling sensitive information. 🔒
• Permanently resides in Latin America. 🌍
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻

Benefits:

• Biweekly Payments: Guaranteed with no deductions from our end. 💎
• Long-Term Opportunities: Build a lasting professional relationship with us. 🏆
• Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡
• Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️
• Wellness Support: Access in-house psychological and wellness coaching services. 🌱
• Professional Growth: Free training, language improvement sessions, and coaching programs. 📚
• Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. 🎓

Take the next step in your career with Voxidea. Apply today and join our innovative team! 🚀✨