Lingue Straniere-Jobs in Deutschland

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Join our team as a CS Manager Europe in either France, Spain, or Italy to help us enhance customer service on a strategic level across Europe!

As a member of the Management Committee, the Customer Service Manager designs, defines, and leads service policies to improve customer satisfaction in line with strategic directions and objectives. The role involves ensuring compliance with regulations and procedures, managing projects, coordinating and supervising activities across European regions, and fostering cooperation among entities to enhance organizational performance.

• Participate in and contribute to site committee meetings.
• Standardize and align service commitments across customer service teams in France, Italy, and Spain.
• Ensure effective communication (upward, downward, and transversal).
• Be responsible for European customer service objectives and supervise customer service governance (WBR/MBR/QBR).
• Manage the financial aspects of the service (operational costs: personnel/systems).
• Support major projects within the European scope and recruit customer service employees.
• Ensure team stability and cohesion, provide direction and training for teams.
• Develop strategies to enhance customer experience and loyalty.

• Bachelor's degree to Master's degree in Business, customer service, or similar.
• Minimum 5 years of experience in customer service management, preferably in the aftermarket or automotive industry.
• Proven experience in managing customer service operations at a national or European level.
• Experience in leading and developing teams with managerial capabilities.
• Knowledge of international logistics.
• Analytical, project management, relational, writing, and presentation skills.
• Proficiency in CRM software and customer service tools.
• Fluent English required; proficiency in other foreign languages (FR, DE, ES, IT) is a strong advantage.

Joining Kuehne+Nagel means becoming part of a company recognized as a Great Place to Work 2024 and embracing the opportunity to tackle future challenges. In addition to joining a friendly team in a dynamic and stimulating environment, you will benefit from an attractive compensation package that includes a fixed salary, an annual performance-based bonus, and monthly incentives based on the margin generated by your service. The company also offers profit-sharing schemes, continuous training throughout your career, and exciting opportunities for professional growth both in France and internationally.