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Senior Technical Support Engineer
Job summary
A leading solar and storage solutions company is seeking a Solution Sales / Technical Support Engineer to join their team. This remote position requires fluent English and Italian, with a focus on providing technical support throughout the sales cycle in the photovoltaic industry. Candidates should have at least 2 years of relevant experience. Enjoy a flexible work environment and contribute to the growth of an international business in the renewable energy sector.
Benefits
Qualifications
- Minimum 2 years of experience in the photovoltaic industry (household PV storage systems preferred).
Responsibilities
- Understand customer requirements and provide comprehensive technical support.
- Refine installation training materials and deliver client training sessions.
- Respond promptly to customer technical issues and complaints.
Skills
About Us PVSTAR Europe is expanding its presence across Europe, delivering cutting-edge photovoltaic and storage solutions. We are looking for a
Solution Sales / Technical Support Engineer
to join our growing European team, supporting customers across the full sales cycle – from pre-sales to post-sales.
Location: Remote (Italy, preferably Lombardy or Emilia Romagna, within 1–2 hours from Bologna – future logistics hub). Department: Europe Marketing Center. Work Mode: Remote / No fixed office.
- Pre-Sales Technical Support: Understand customer requirements and provide comprehensive technical support. Collaborate with the sales team during negotiations, addressing technical queries. Conduct on-site technical surveys when needed. Develop and deliver pre-sales training materials (online & offline).
- During-Sales Technical Support: Refine installation training materials and deliver client training sessions. Provide on-site installation guidance when necessary.
- Post-Sales Technical Support: Respond promptly to customer technical issues and complaints. Support customers with product usage, maintenance, and replacement. Deliver O&M training (online & offline). Host technical workshops, seminars, and support trade fair exhibitions.
- Internal Technical Support: Provide technical and quality training for internal employees in Europe.
- Fluent in English and Italian.
- Knowledge of photovoltaic storage systems, inverters, batteries, and mounting brackets.
- Minimum 2 years of experience in the photovoltaic industry (household PV storage systems preferred).
- Strong interpersonal skills with a passion for cross-functional collaboration.
Why Join Us? Work remotely with flexible arrangements. Be part of an international, fast-growing solar & storage business. Direct exposure to strategic sales in the European PV market.
PV STAR is committed to providing all employees with an equal and respectful working environment, free from intimidation, exploitation, or discrimination. No employee shall be discriminated against based on race, ethnicity, religion, gender, age, sexual orientation, disability, or any other protected status, in any employment practices including hiring, promotion, compensation, or work assignment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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