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Customer Advisor - Remote in Lisbon
Job summary
A leading global company is seeking a fluent Italian customer support representative to join their remote team in Portugal. Your role involves guiding customers through product features, driving sales, and ensuring high satisfaction. Enjoy competitive benefits and a supportive work environment as you grow in the tech industry!
Benefits
Qualifications
- Native or C2-level Italian required.
- Comfortable with technology and digital tools.
- Availability to work rotational shifts.
Responsibilities
- Handle inbound customer contacts via phone, email, and chat.
- Drive product sales through excellent service.
- Record all customer interactions and transactions in internal systems.
Skills
Location : Remote in Portugal (Lisbon-based contract)
Full Relocation Support : available for candidates relocating from outside Portugal
Are you fluent in Italian and passionate about customer service and sales in the tech industry? Join a global leader in customer experience solutions and support one of the worlds top technology brands working fully remote from anywhere in Portugal.
Position Overview
Location : Lisbon (but position is remote must reside in Portugal)
Work Schedule : Monday to Saturday (including bank holidays), 08 : 00 to 19 : 00 (rotational shifts)
Days Off : Sunday + 1 rotational day
Work Model : Fully remote within Portugal
Key Responsibilities
Handle inbound customer contacts via phone, email, and chat
Provide guidance on products and services, including feature recommendations
Drive product sales through excellent service and needs-based promotion
Support customers through the purchase process
Meet sales goals while ensuring high customer satisfaction
Record all customer interactions and transactions in internal systems
Candidate Requirements
Native or C2-level Italian
Strong communication, problem-solving, and interpersonal skills
Sales or customer support experience is a plus
Comfortable with technology and digital tools
Must be based in Portugal and legally eligible to work
Availability to work rotational shifts
Compensation
Base Salary : Competitive salary(x14 months)
Performance Bonus : Up to 225 gross / month (paid over 12 months)
Meal Allowance : 7.23 per working day (via meal card)
Transport Allowance : 20 per month
Health Insurance : Available from day 1 (monthly contribution required; becomes free after 6 months)
Reimbursement of Airfare : Up to 400 in economy class, paid at the end of the 6th month of contract
Relocation Support (for candidates outside Portugal) :
Room in a shared apartment for up to 12 months
Monthly rent : 280 (includes all utilities)
Rent deducted directly from salary
Why Join Us?
Be part of a multicultural, fast-paced team that values development, performance, and well-being. With full remote flexibility inside Portugal, structured training, and clear opportunities for growth, this is your chance to step into the tech industry with a global leader.
Dont miss out were onboarding only until early June!
If this isnt for you, but it made you think of someone, feel free to share it with them. The right doors open when we help each other find them.
Note : Details about the client and project are confidential and will be shared during the recruitment process.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.