Jobs in Parma, Italia
Italian-Speaking Customer Expert - Remote from Greece
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Italian-Speaking Customer Expert - Remote from Greece
Descrizione del lavoro
A leading recruitment agency is seeking a Customer Service Specialist in Parma, Italy. The role involves delivering exceptional support, handling customer feedback, and working with internal teams to ensure satisfaction. Candidates should have excellent Italian and good English skills, along with experience in premium customer service. The position offers relocation support to Greece, competitive salary, and professional development opportunities.
Servizi
Competenze
- Previous experience in customer service ideally in a premium or luxury brand.
- Familiarity with CRM systems is a plus.
Mansioni
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call collect and analyze customer feedback.
- Manage customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
Conoscenze
Formazione
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call collect and analyze customer feedback.
- Escalate cases when necessary and follow up to guarantee customer satisfaction.
- Show empathy and professionalism in every interaction whether written or verbal.
- Manage customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
- Consistently meet performance targets and quality standards.
- Excellent Italian language skills.
- Very good English communication skills.
- Previous experience in customer service ideally in a premium or luxury brand.
- Strong interpersonal skills with the ability to handle sensitive cases.
- Good computer literacy.
- Familiarity with CRM systems is a plus.
- Bachelor’s degree preferred.
- Complete support to help you ease your relocation to Greece (we cover flight tickets, hotel accommodation support, and house searching process).
- Competitive monthly salary (14 salaries per year).
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth & development opportunities.
- Special events as well as community & social responsibility initiatives.
- Free online Greek language courses.
- State-of-the-art premises providing a great working environment with relaxing break areas.
Hr Executive Recruitment, Internship, AIX, Fleet, Information Technology Sales
Employment Type: Full Time
Experience: years
Vacancy: 1
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.