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Social Media Ads Representative- Italian Speaker in Lisbon (Relocation Package)
Job summary
A leading support services company is seeking an Advertisers Support Specialist to assist advertisers via email and chat in Lisbon. Candidates must have a High School Diploma, be able to work shifts, and ideally have EU citizenship. The role includes technical support, troubleshooting, and the opportunity for relocation assistance. This position offers a monthly salary based on a 14-month pay structure.
Benefits
Qualifications
- Availability to start soon.
- EU citizenship or Portuguese residence card is mandatory.
- Availability to work in shifts.
Responsibilities
- Assist advertisers and agencies via email and chat after purchase.
- Provide post-sales assistance and troubleshooting guidance.
- Convert email/chat cases into outbound calls for support.
Skills
Education
Join Our Team as an Advertisers Support Specialist!
Are you passionate about social media and helping businesses grow? We are looking for dynamic individuals to join our team in Lisbon as Advertisers Support Specialists. In this role, you will be at the forefront of assisting advertisers and agencies, ensuring they have the best experience possible.
As an Advertisers Support Specialist, you will support social media advertisers, helping them grow in an innovative and fast-paced environment. Advertisers and agencies contact our social media to request post-sales assistance and/or troubleshooting guidance using this service. Thus, your main purpose is to improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding users on the platform, and helping them use its tools and features.
As a member of the team, you will assist customers by email and chat after they have purchased ad placements or used social media products. You will be providing technical support designed in a B2B approach to adapt to our clients\' needs to sustain and expand their businesses. Support assistance requests on our social media Family Apps & Advertising Services.
Convert the majority of email/chat cases into outbound calls to offer white-glove support regarding our services, having to work with multiple tools and multitask.
Schedule: 40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern
Location: Onsite in Lisbon
Training: 15 working days
- Monthly Base Salary of 14 months
- Assist advertisers and agencies via email and chat after purchase or while using social media products.
- Provide post-sales assistance and troubleshooting guidance to improve the advertising experience.
- Resolve technical issues, report bugs, and guide users on platform tools and features.
- Convert email/chat cases into outbound calls to offer white-glove support while multitasking across tools.
- High School Diploma (mandatory)
- EU citizenship or Portuguese residence card (mandatory)
- Availability to work in shifts (mandatory)
- Availability to start soon
- Relocation package with accommodation and flight reimbursement for candidates from outside Portugal
- Relocation package with accommodation and flight reimbursement for candidates living within 100 Km of Lisbon
Are you excited about this opportunity? If interested, send your CV and we will contact you if you are suitable for the job.
- Lunch
- Relocation
- Chat
- Salary
- Compensation
- Features
- Advertising
- Availability
- Technical Support
- Troubleshooting
- Social Media
- English
- Training
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.